????安裝了幾個(gè)驅(qū)動(dòng)后,，系統(tǒng)的運(yùn)行狀況沒(méi)有得到絲毫改善,。接著電腦崩潰了。重啟時(shí),，一個(gè)新的Windows標(biāo)志告訴我它正在嘗試“修復(fù)或恢復(fù)”我的系統(tǒng)——我任由進(jìn)度條在那兒轉(zhuǎn)了一圈又一圈,，不過(guò)很顯然，我這臺(tái)三個(gè)月大的筆記本已經(jīng)癱瘓了,。

????我立即尋求微軟的技術(shù)支持,，并最終獲得了一位“三級(jí)”客戶(hù)經(jīng)理的幫助。沒(méi)法再要求更高級(jí)別的了——畢竟這位先生在達(dá)拉斯,，而不是印度的某個(gè)地方,，所以我相信他是個(gè)行家,。我們倆決定在我的電腦上重新安裝Windows 8,，這意味著我硬盤(pán)上的所有數(shù)據(jù)將被清空。（教訓(xùn)：在安裝任何東西,，尤其是一個(gè)全新的操作系統(tǒng)前,，請(qǐng)務(wù)必備份電腦中的內(nèi)容。）

????不過(guò),，重新安裝沒(méi)有效果——使用聯(lián)想的“一鍵恢復(fù)”緊急按鈕同樣無(wú)濟(jì)于事,。我的硬盤(pán)已經(jīng)毫無(wú)反應(yīng)了。這位工程師說(shuō)他見(jiàn)過(guò)系統(tǒng)與固態(tài)硬盤(pán)不兼容導(dǎo)致的問(wèn)題,，于是我決定換一塊嶄新空白的IDE驅(qū)動(dòng)器,，再次安裝。嘗試了三次后（安裝程序一直崩潰——難道是真的么,？）,，操作系統(tǒng)終于乖乖待在了我的硬盤(pán)里，我的電腦重獲新生,。

????成功了嗎,？很難這么講,，因?yàn)閃indows 8在我的機(jī)器上依然不能正常工作——許多驅(qū)動(dòng)程序又無(wú)法正確下載。所以我們接下來(lái)下載了許多微軟對(duì)系統(tǒng)的更新包,。不過(guò)安裝更新包時(shí),，電腦拒絕執(zhí)行，提示我們更新包與電腦不兼容,。我決定不管了,，讓微軟的工程師們?nèi)ヅ宄烤乖趺椿厥隆Ｎ鍌€(gè)小時(shí)的交談之后,，我得到了他們的說(shuō)法,，很簡(jiǎn)單：我的電腦與Windows 8不兼容。

????顯然,，我電腦上的一些關(guān)鍵組件沒(méi)有可用的Windows 8驅(qū)動(dòng)程序,。他們認(rèn)為問(wèn)題出在我的控制器上。那是一家叫英特爾（Intel）的小公司制造的——沒(méi)錯(cuò),，就是英因特爾,。所以顯然微軟沒(méi)有讓英特爾升級(jí)我這種型號(hào)的電腦的控制器的驅(qū)動(dòng)程序。解決方案呢,？是打電話給制造商,，拿到Windows 7的恢復(fù)盤(pán)，重新安裝我以前的操作系統(tǒng),。（之后微軟給我郵寄了一張全新的Windows 7光盤(pán),。）

????微軟的工程師告訴我，我這種情況獨(dú)一無(wú)二,，只有和我的電腦配置完全一樣的用戶(hù)才可能遭遇類(lèi)似的窘境,，而他們估計(jì)這類(lèi)電腦在全球共有20萬(wàn)臺(tái)。我讓那些達(dá)拉斯的工程師們繼續(xù)想辦法解決這個(gè)問(wèn)題,。我很難相信,，世界上最大的芯片制造商英特爾和世界上最大的個(gè)人電腦制造商聯(lián)想，目前在市場(chǎng)上還有無(wú)法同Windows 8兼容的產(chǎn)品——很荒謬,，對(duì)吧,？

????所以，至今為止,，我的新電腦只能拿來(lái)當(dāng)鎮(zhèn)紙用,。我的朋友們告訴我，我是一個(gè)堅(jiān)持使用Windows電腦的頑固派,，都不肯變“酷”一點(diǎn),，換臺(tái)使用蘋(píng)果系統(tǒng)的Mac電腦。不過(guò)我遇到的這個(gè)問(wèn)題,，除去帶給我個(gè)人的羞恥之外,，對(duì)微軟而言也應(yīng)該是個(gè)巨大的危險(xiǎn)信號(hào),。一些程序不能在Windows 8下運(yùn)行是一回事，可是用戶(hù)無(wú)法使用該系統(tǒng)來(lái)工作,，就是另一回事了,。

????After installing a few, there was no change in how the system ran. Then the computer crashed. On reboot I just got the new teal Windows logo saying it was "trying to repair or refresh" my system – I let it run through the cycle many times but it was apparent that my computer, a three-month old laptop, was on its deathbed.

????Microsoft support sprung into action and I was eventually elevated to a "Level III" support manager. You can't get any higher - this person sat in Dallas, not somewhere in India, so in my mind he was the real deal. We decided to do a fresh install of Windows 8 on my computer, meaning that all my data on my hard drive would be obliterated (note: please backup your computer before installing anything, especially a new operating system).

????But just doing a fresh install didn't work – neither did the "one-touch" emergency Lenovo backup. My hard drive was dead. The engineer said he had seen compatibility issues with solid state hard drives so I decided to switch it out for a totally blank IDE drive and reran the set up. After three attempts (the installer kept crashing – really?), the operating system was on the hard drive and my computer was back in action.

????Success? Hardly. Windows 8 still didn't work properly on my machine -- there were a bunch of drivers that didn't download correctly again. So we then started to download the Microsoft update for the system. But when we went to install the updates the computer refused to do it, noting that the updates were not compatible with my computer.

????I then stepped away and let the Microsoft engineers figure out what was going on. After five hours on the phone, the final verdict was that my computer simply wasn't compatible with Windows 8.

????Apparently, certain critical parts on my computer just have no Windows 8 drivers available. The driver that they think is the problem was for my controller. It was made by a small company named Intel – yes, Intel (INTC). So apparently Microsoft didn't get Intel to update the drivers for their controller on my particular model. The engineers went on to blame my PC manufacturer for other compatibility issues. The solution? Call the manufacturer and get a Windows 7 recovery disk and reinstall my old operating system. (Microsoft later sent me a fresh copy of Windows 7 through the mail).

????The Microsoft engineers told me the issues I was having was unique and would probably only impact PC users who have the exact same configuration as my computer, which they estimated to be around 200,000 computers. I told the boys down in Dallas to keep working on finding a solution. I found it hard to believe that the world's largest chip maker, Intel, and the world's largest PC manufacturer, Lenovo, had anything on the market today that couldn't talk with Windows 8 – that would be ridiculous, right?

????So, for now, my new computer is one heavy paperweight. My friends remind me of how obstinate I am about sticking with my PC instead of being "cool" and getting a Mac. But beyond the social humiliation, this problem I am having in installing Windows 8 should be a huge red flag for Microsoft. It is one thing if some programs might not run on Windows 8 just yet. It's another if users can't even get it to work.