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初到一家公司該怎么做,?

初到一家公司該怎么做?

Stephenie Overman 2011年05月27日
無(wú)論你是剛畢業(yè)的大學(xué)生,,還是行業(yè)老鳥(niǎo),,要適應(yīng)新的職場(chǎng)環(huán)境都不是一件容易的事。請(qǐng)看以下這些職場(chǎng)生存小竅門(mén),。

????當(dāng)新人從來(lái)不是件容易的事,。不管你是大學(xué)畢業(yè)才獲得第一份工作,,或者這已經(jīng)是你的第15份工作了,總之在一家新單位里的頭幾天都不會(huì)過(guò)得很輕松,。新的同事,,新的辦公室,以及全新的工作文化,,會(huì)讓你充滿了人生地不熟的感覺(jué),。那么,,最好的適應(yīng)方法是什么?

????俄勒岡州波特蘭市馬沃里克研究院(Maverick Institute)的創(chuàng)始人,,《我的入職計(jì)劃:職場(chǎng)新人的成功指南》("My Personal Onboarding Plan: The New Hire's Guide to On-the-Job Success.")一書(shū)作者托德?哈德遜建議是:“到自助餐廳或休息室去,,讓人們給你講點(diǎn)故事?!?/p>

????從這些老員工的話里,,你可以得知誰(shuí)是辦公室里的關(guān)鍵人物,以及誰(shuí)“非常努力,,非常有創(chuàng)造性,,非常保護(hù)他們的客戶。新同事的故事會(huì)告訴你,,在這些情況下應(yīng)該如何表現(xiàn),。負(fù)面的故事都是相同的,而正面的故事各有各的意義,?!惫逻d說(shuō)。

????他補(bǔ)充道,,人們是喜歡講這些故事的,。“他們會(huì)告訴你,,什么樣的事情會(huì)給人留下最深刻的印象,,而什么樣的事情會(huì)被傳得八卦滿天飛?!?/p>

????當(dāng)你開(kāi)始一個(gè)新工作的時(shí)候,,你可能要接受某種正式的入職教育。有的入職教育只是簡(jiǎn)單地介紹一下公司的政策和福利,,但有些公司卻會(huì)讓你對(duì)工作環(huán)境稍作了解,。

????道明銀行(TD Bank)會(huì)讓新員工參加一個(gè)叫做“道明大學(xué)”的項(xiàng)目。最后,,公司會(huì)組織新員工們通過(guò)舞臺(tái)表演,、勁歌熱舞和狂歡來(lái)慶祝入職教育的結(jié)束。

????道明銀行組織發(fā)展部的高級(jí)副總裁兼首席學(xué)習(xí)官泰德?諾研介紹道,,這個(gè)項(xiàng)目“通過(guò)面具和狂歡讓人們感到興奮,,但同時(shí)它也會(huì)讓新員工對(duì)新的工作環(huán)境有所了解?!?/p>

????道明銀行在新澤西州的櫻桃山(Cherry Hill)和緬因州的波特蘭都設(shè)有總部,。諾研去年10月加入道明銀行時(shí)也參加了這個(gè)入職教育項(xiàng)目,。在加盟道明銀行之前,,諾研曾在酒店業(yè),、制造業(yè)和高科技行業(yè)工作過(guò)。

????他表示,,道明大學(xué)“不僅介紹了我們的工作是什么,,而且還告訴我們,為什么要做這項(xiàng)工作,,以及公司對(duì)員工的期望是什么,。”對(duì)于道明銀行來(lái)說(shuō),,公司對(duì)員工的預(yù)期大部分圍繞著用積極的態(tài)度提供客戶服務(wù),。

????我愛(ài)獎(jiǎng)勵(lì)公司(I love Rewards Inc)是一家多倫多的軟件公司。它鼓勵(lì)新員工在開(kāi)始工作之前,,先拜訪一下自助餐廳或休息室,。該公司CEO雷澤?舒勒曼說(shuō):“我們會(huì)給你介紹一個(gè)人,你們可以通過(guò)郵件溝通,,還會(huì)帶你參加一兩個(gè)活動(dòng),。”

????在入職教育期間,,公司會(huì)為每個(gè)新人指定一個(gè)朋友,,也就是提前一年加盟公司的人,與新人共進(jìn)午餐,,回答問(wèn)題和做介紹等,。

????業(yè)務(wù)發(fā)展經(jīng)理杰森?薩路斯幾個(gè)月前剛剛加盟我愛(ài)獎(jiǎng)勵(lì)公司。在此之前,,他已經(jīng)在其他公司參加過(guò)好幾次入職教育了,。

????在之前的那幾家公司里,“我簽了約,,然后他們給了我一本大概400頁(yè)的活頁(yè)夾,。”薩路斯說(shuō):“那種教育方式?jīng)]有像這次一樣令人身心振作,。在這家公司里,,每個(gè)人都非常熱情。這讓我充分投入到了公司里,?!?/p>

????薩路斯表示,他在多倫多的“大學(xué)式”入職教育體驗(yàn)非常寶貴,,現(xiàn)在他已經(jīng)成了我愛(ài)獎(jiǎng)勵(lì)公司在波士頓新開(kāi)設(shè)的辦事處的第一批員工之一,。

????他表示:“我接觸到了公司所有部門(mén)的人。我了解了人際關(guān)系的本質(zhì)。要跟客戶打交道,,跟他們說(shuō)與獎(jiǎng)勵(lì)和認(rèn)可有關(guān)的事情,,首先就得能夠拿起電話,接觸到(正確的)人,。我需要知道給誰(shuí)打電話,。從這個(gè)角度看來(lái),公司的入職教育做得真的很好,?!?/p>

????薩路斯說(shuō),如果你從未接受過(guò)好的入職教育,,“你可能不知道自己缺失了什么,。如果我當(dāng)時(shí)沒(méi)有加盟這家公司,而是去了別的地方,,我可能就得自己想辦法和客戶建立聯(lián)系,。這家公司的入職教育的確增進(jìn)了我的知識(shí)。它也沒(méi)有占用我一兩個(gè)月的時(shí)間去適應(yīng),,我大概只花了一個(gè)星期的時(shí)間,。”

沒(méi)有入職教育怎么辦,?

????有的時(shí)候你來(lái)到一家新公司,,卻發(fā)現(xiàn)公司沒(méi)有為你準(zhǔn)備任何東西,就連一張桌子,、一個(gè)電話都沒(méi)有,。這種現(xiàn)象并不鮮見(jiàn)。

????如果你的新東家連最基本的入職教育都沒(méi)有準(zhǔn)備,,那該怎么辦,?托德?哈德遜說(shuō)道:“那就準(zhǔn)備自己上手。制訂一份計(jì)劃,,展示你的主動(dòng)精神,,做到全力以赴?!?/p>

????舒勒曼給出的建議是,,你可以在開(kāi)始工作之前,聯(lián)系那個(gè)把你招聘到公司里的人,,為自己爭(zhēng)取一套入職教育,。

????“你可以在開(kāi)始工作的前一周給他們發(fā)郵件。比如你可以說(shuō):‘能來(lái)公司工作,,我感覺(jué)很興奮,。我想知道工作的第一周會(huì)是什么樣的,?有什么事情是需要準(zhǔn)備的嗎?’這樣一來(lái),,對(duì)方就會(huì)回應(yīng),。”

????在你找工作的時(shí)候,,你可能已經(jīng)看過(guò)公司的網(wǎng)站了。如果沒(méi)有人告訴你入職的頭幾天應(yīng)該做什么,,那么你可以利用公司的網(wǎng)站來(lái)搜集信息,。哈德遜建議道,你可以看看公司網(wǎng)站的FAQ(常見(jiàn)問(wèn)題解答),、組織架構(gòu)圖和其它基本信息,。

????哈德遜說(shuō):“你需要自己承擔(dān)責(zé)任,收集你需要的信息,,和別人交談,,開(kāi)始構(gòu)建自己的關(guān)系網(wǎng)?!?/p>

????如果公司沒(méi)有為你指派一個(gè)“朋友”,,那就自己去找一個(gè),甚至不妨去找那個(gè)把你招到公司里的人,。你可以與他一起吃午飯,,問(wèn)問(wèn)他剛到公司的時(shí)候是怎么過(guò)來(lái)的。

????哈德遜補(bǔ)充道,,不要害怕讓別人知道你是新人,。他建議道,你可以在電子郵件的簽名檔里加上這條信息,,此外再加上你的職位名稱(chēng)和你所在的位置,。他說(shuō):“你要鼓勵(lì)人們?nèi)ヂ?lián)系你、幫助你,?!?/p>

????哈德遜表示:人們往往不愿意讓別人知道“我是新人”,這一點(diǎn)很奇怪,。事實(shí)上,,當(dāng)有人加入公司的時(shí)候,人們往往會(huì)說(shuō):“謝天謝地,,他們終于雇人了,。”

????“人們會(huì)開(kāi)始回復(fù)你,,比如他們會(huì)說(shuō):這兒有一些關(guān)于這個(gè)項(xiàng)目的基本信息,。他們給出的信息可能是你之前沒(méi)有得到的,。如果看見(jiàn)你是新人,而且你樂(lè)于接受幫助的話,,他們就會(huì)幫你分憂,。”

????譯者:樸成奎

????It's never easy being the new guy. Whether you're heading into your first job out of school or your 15th, the first days at a new gig are rarely easy ones. New coworkers, a new office, and a brand new work culture all lend to the feeling that you are a stranger in an even stranger land. What's the best way to cope?

????"Go to the cafeteria, the break room and ask people to tell you stories," says Todd Hudson, founder of Maverick Institute, Portland Ore., which published the handbook, "My Personal Onboarding Plan: The New Hire's Guide to On-the-Job Success."

????From what these seasoned employees tell you, you'll learn who the key players are at your new office and "about extraordinary efforts, about creativity, about people protecting their customers. Your new coworkers' tales will tell you how you should act in those situations. If you hear all negative stories, it tells you one thing. If you hear positive things, that tells you something else," Hudson says.

????People love to tell these stories, he adds. "They will tell you what made the biggest impression on them, what got their juices going."

????When you start a new job, you'll probably have some type of formal orientation program, also known as onboarding. It may be nothing more than a quick introduction to policies and benefits, but some companies make an effort to offer you a taste of what kind of environment to expect.

????TD Bank (TD) enrolls new employees in a program called TD University, complete with stage performances, feather boas and confetti.

????The program "gets people excited with masks and noise makers but it also teaches them something" about their new work environment, says Ted Nouryan, senior vice president of organization development and chief learning officer for the bank.

????Nouryan, who took part in the orientation in October, had been in the hospitality, manufacturing and high tech industries before joining TD Bank, which has headquarters Cherry Hill, N.J., and Portland, Maine.

????TD University "introduced us not only to what we do, but why we do it, what the expectations are for employees." In TD's case, those expectations largely revolve around delivering customer service with a positive attitude.

????I Love Rewards Inc., a Toronto-based software company, encourages a virtual visit to the cafeteria or break room even before new employees start work. "We give you a person you can email," says CEO Razor Suleman. "We bring you to an event or two."

????During orientation, each newbie is assigned a buddy -- someone who has joined the company within the past year -- to share lunch, answer questions and make introductions.

????Jason Salluce, business development manager, had been through several orientation programs at other companies before he joined I Love Rewards about seven months ago.

????In those earlier cases, "I signed on and they gave me a binder with 400 pages," Salluce said. "It didn't come to life the way it does with this total immersion. Everyone is so passionate. It got me emotionally involved" in the company.

????The "university" experience in Toronto was especially valuable, Salluce says, because he is one of the first employees at the company's newly opened Boston office.

????"I received exposure to every group within the company. I learned about how relationships work. When I'm working with clients, speaking to them about rewards and recognition, I need to be able to pick up the phone and reach [the right] people. I need to know who to call," he says, and the orientation "was really great from that perspective."

????If you've never been through a good orientation experience, "you may not know what you're missing," Salluce says. "If I were to go somewhere else, I would have to go out of my way to make connections. This really accelerated my knowledge. Instead of taking a couple of months [to acclimate] it took me a week."

When you need to orient yourself

????It's not uncommon to arrive at a new job only to find there's not so much as a desk or a phone ready for you.

????If your new job doesn't start with even the basics of an orientation program, "be prepared to onboard yourself. Make a plan," says Todd Hudson. Show initiative and "put your best foot forward."

????Suleman recommends starting your own orientation before you even start the job, by contacting the person who hired you.

????"Email them a week before you start. Say, 'I am so excited to come to work. I was wondering what the first week is going to be like. Is there anything I can do to prepare?' You will trigger a response."

????You probably explored the company's website when you were searching for a job. If no one steps in to show you the ropes in the first hours or even days in your new position, use the website to collect information.Hudsonrecommends checking out the FAQs, the organization chart and other basics.

????"Take responsibility. Make lists of information you need. Talk to people. Start to build your network," Hudson says.

????If the company doesn't provide you with a buddy, find one, perhaps the person who referred you for the job. Take the person to lunch and ask about his or her first day with the company.

????And don't be afraid to advertise to your coworkers that you're new on the job, he adds. Hudson recommends putting that information in the signature line of your email, along with your job title and where you're located. "Encourage people to contact you and help."

????It's odd that people are reluctant to broadcast "I'm the new guy," he says. "Today, when somebody joins an organization people say 'thank goodness they finally hired somebody.'"

????"People will start replying, saying here's some background on this project, some information you probably didn't get. They'll cut you some slack when they see that you're new and you're open to being helped."

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