MPW內(nèi)部網(wǎng)絡(luò)是一個(gè)在線社區(qū),，最有思想、最具影響力的商界人士將在此回答關(guān)于職業(yè)與領(lǐng)導(dǎo)力的問(wèn)題,。今天我們的問(wèn)題時(shí)：在工作中,，說(shuō)“不”的正確方式是什么？以下為Vonage首席人力資源官蘇?奎肯布什的回答,。

說(shuō)“不”從來(lái)都是最困難的事情之一——尤其是在職場(chǎng)上,。許多人不會(huì)從最開(kāi)始便說(shuō)“不”，而是經(jīng)常做出自己做不到的承諾,，或者最終讓自己陷入困境,。事實(shí)上，有許多說(shuō)“不”的方式,，反而可以讓人覺(jué)得你善于合作。關(guān)鍵是要做到平衡和態(tài)度堅(jiān)決,。只要誠(chéng)實(shí)地說(shuō)“不”,，不會(huì)為此感到愧疚，你便能始終維持成功的工作關(guān)系,。

底線在于：你需要了解自己的工作負(fù)擔(dān)和職責(zé),，誠(chéng)實(shí)地評(píng)估應(yīng)該說(shuō)“是”還是說(shuō)“不”，避免讓自己或向你尋求幫助的人陷入糟糕的境地,。

通過(guò)下列方式,，你可以有效拒絕他人的求助：

? 首先，了解對(duì)方的請(qǐng)求,。詢(xún)問(wèn)向你求助的人,，他們的請(qǐng)求的重要性，以及他們?yōu)槭裁聪蚰銓で髱椭?。通過(guò)對(duì)話(huà)或許可能找到比你更適合提供幫助的人,，有更好的解決辦法，或者你會(huì)發(fā)現(xiàn)對(duì)方的請(qǐng)求并不緊迫,。

? 其次,，確認(rèn)請(qǐng)求的重要性，告訴對(duì)方他們的請(qǐng)求在你的日程中的相對(duì)位置。你可以告知對(duì)方你手頭的任務(wù),，以及你已經(jīng)保證要完成的承諾,。

? 最后，用尊重的態(tài)度拒絕對(duì)方的請(qǐng)求,，并提供可以幫助對(duì)方的替代選擇,。

如果不成功，說(shuō)聲抱歉,，然后用堅(jiān)決但有禮貌地語(yǔ)氣告訴對(duì)方,，你現(xiàn)在無(wú)法提供他們請(qǐng)求的幫助。在拒絕之后,，感謝對(duì)方理解你拒絕的理由,，并向?qū)Ψ綇?qiáng)調(diào)未來(lái)你依舊愿意提供支持。

總而言之,，說(shuō)“不”就是劃定界限,，同時(shí)維持與同事的關(guān)系。即便在拒絕的時(shí)候,，你與同事的交流也可以為你提供機(jī)會(huì),，更深入地了解你的同事，建立或增強(qiáng)與對(duì)方的關(guān)系,。當(dāng)然,，說(shuō)“不”并非易事，這不難理解,，但如果以關(guān)心和尊重的態(tài)度說(shuō)出這個(gè)字,，反而可以給雙方帶來(lái)好處。 （財(cái)富中文網(wǎng)）

譯者：劉進(jìn)龍/汪皓

The MPW Insiders network is an online community where the most thoughtful and influential people in business contribute answers to timely questions about careers and leadership. Today’s answer to the question: At work, what’s the right way to say no? is written by Sue Quackenbush, chief human resources officer at Vonage.

Saying “no” is one of the most difficult things to say—especially in the workplace. Many people often commit to things they either cannot deliver on, or end up putting themselves in a difficult position rather than just saying no from the get go. But there are ways to say no and still be viewed as collaborative. It’s all about balance and being firm. You can still maintain successful work relationships with an honest “no” and not feel guilty about it.

The bottom line: You have to look at your workload and responsibilities and make an honest assessment of whether it’s a “yes” or a “no” so that you don’t put yourself—or the person asking for help—in a bad position.

Here’s what you can do to effectively decline a request for help:

? First, understand the ask. Have those asking for help share the significance of the request and why they came to you for help. The dialogue may reveal that someone else is better suited to help, that there’s a better approach, or that the request isn’t urgent.

? Second, acknowledge the importance of their ask, but show them the relative prioritization of their ask in your world. You can do this by sharing with them what’s currently on your plate and what you’ve already committed to deliver on.

? Third, respectively decline their request and provide them with alternative sources of help.

If that doesn’t work, apologize, but be firm and respectfully tell them that you’re not in a position to help with the particular request. After you say no, thank them for understanding why you had to decline, and reinforce your openness to provide support in the future.

At the end of the day, saying no is about setting boundaries while maintaining your relationships with colleagues. Even when saying no, the interaction provides an opportunity to better understand your colleagues and build or strengthen your relationships with them. Understandably, this isn’t easy to do, but when done with care and respect, the act of saying no can actually be beneficial for both parties.