????If the associates treat the customers well, the customers will return again, and that’s where the real profit in the retail business lies.

????如果員工善待顧客,，顧客將一次又一次地光顧,，那才是零售業(yè)利潤的真正源泉。

????——薩姆?沃爾頓（Sam Walton, 沃爾瑪創(chuàng)始人）