????The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

????對清晰的溝通來說,，有效傾聽的藝術至關重要；而清晰的溝通是管理取得成功所必需的,。

????─詹姆斯?凱希?彭尼（James Cash Penney,，美國 JC Penney 百貨公司創(chuàng)始人）