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未來到底什么樣?四位頂尖跨國公司的CEO也說不清楚

英特爾,、微軟,、埃森哲,、惠普的CEO們參加了由《財富》CEO穆睿瀾主持的、長達一小時的討論,。

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當?shù)貢r間7月28日,在《財富》CEO倡議論壇的最后,,由精英CEO們組成的“全明星小組”被問及了一個關于特殊時期下企業(yè)領導力的問題:

疫情對企業(yè)有何影響,?

英特爾CEO鮑勃?斯旺在默默聽取了同行們的回答后,作出簡要回答:“加速進入未來”,。但至于未來到底是什么樣,?“我也不太確定?!彼f。

斯旺與微軟CEO薩蒂亞?納德拉,、埃森哲CEO朱莉?斯威特,,以及惠普CEO恩里克?洛雷斯一起參加了由《財富》CEO穆睿瀾主持的、長達一小時的討論,。

其他科技公司的高管都非常贊同斯旺的觀點,。大家都表示,所有行業(yè)的公司內(nèi)部高管,、合伙人,、員工和股東,都看到了變革的步伐在急劇加快,,但只有小部分CEO愿意猜測變革的方向,。

洛雷斯列舉了健康和教育方面的例子:“我們所處的時代將真正決定我們的一生。我們談論著未來工作的樣子,而當下我們就在經(jīng)歷著,?!边@位惠普CEO還舉例說,過去三個月,,他花在視頻會議上的時間超過了1000小時,。

他的同行們會心一笑。

商業(yè)變革有多種形式,。就高管們各自的公司來說,,他們表示,從公司的供應鏈,、地緣政治格局,,到他們“非常個性化”(用洛雷斯的話來說)的工作方式——在一個與寵物、家庭成員和家具共享的,、并不適合進行全職工作的屋子里工作,,一切都在發(fā)生轉變。

納德拉說:“這是史無前例的境況,,而我們正在進行大規(guī)模的嘗試,。”

這位微軟CEO毫無保留地說,,他不想宣稱目前的狀況就是我們將要共同面對的未來:“我認為現(xiàn)在還為時過早,。”但他確實提出了三個因疫情而發(fā)生明顯變化的例子,。

首先,,我們合作的方式發(fā)生了變化。納德拉表示,,開會是工作中的基本業(yè)務,,因為真正的工作就是圍繞會議展開的。他說:“隨著白領工作轉向線上后,,我們正在消耗很多我們曾共同建立的社會資本,。從前,我們之所以能夠保持生產(chǎn)力,,是因為已經(jīng)建立了在現(xiàn)實世界中運作的社會資本,;但在線上虛擬的環(huán)境中會有更多的認知負荷,這些問題亟需解決,?!?

第二,我們學習的方式發(fā)生了變化,?!捌髽I(yè)是能夠為我們提供學習和創(chuàng)造知識的地方,。”納德拉說,,“但實現(xiàn)這一目標的舊機制正在消失,。企業(yè)需要尋求更好的方法來提高員工技能,并重新培訓員工以適應新的運營環(huán)境,。

第三,,我們的工作方式發(fā)生了變化?!拔覀儾荒苡米瞠M隘的方式來衡量生產(chǎn)力,。”納德拉說,。根據(jù)微軟自己的一項研究表明,,大多數(shù)人,尤其是年輕員工,,在視頻通話30分鐘后會感到“精疲力竭”,。在一個線上會議接二連三的世界里,你如何與之抗衡,?

然后是大局問題,。納德拉補充說,“在此次疫情的形勢下,,我們需要有更好的企業(yè)創(chuàng)新措施,,以免忽視我們的長期目標。你可以高效地處理積壓的工作,,但是你還會創(chuàng)新嗎,?”

斯威特的專業(yè)服務公司致力于為客戶公司實現(xiàn)數(shù)字化轉型提供方案,她警告稱,,公司非常善于獲取轉型技術,,他們往往不能改變或簡化他們的工作方式以應對數(shù)字化轉型。

“這是史上最大的行為變化,?!彼谡劦揭咔闀r說,“它暴露了企業(yè)的很多缺陷,?!?

斯威特提供了一項統(tǒng)計數(shù)據(jù)來進一步印證她的觀點:企業(yè)在人工智能方面的支出增長了60%,,但只有3%的高管還在員工能力培訓方面進行投資,。

她問道:“我們該如何在這種變革不斷加速的狀況下,使企業(yè)更有擔當,?”

斯旺說,,COVID-19病毒爆發(fā),,社會不公正抗議以及不斷變化的地緣政治動態(tài)將繼續(xù)影響全球業(yè)務的發(fā)展軌跡。

“這三個因素的相互作用正在改變一切,?!庇⑻貭朇EO說,“從最簡單的層面來說,,它將加速CEO的角色發(fā)生轉變……就在此時此地發(fā)揮作用,。”(財富中文網(wǎng))

編譯:劉心辰

當?shù)貢r間7月28日,,在《財富》CEO倡議論壇的最后,,由精英CEO們組成的“全明星小組”被問及了一個關于特殊時期下企業(yè)領導力的問題:

疫情對企業(yè)有何影響?

英特爾CEO鮑勃?斯旺在默默聽取了同行們的回答后,,作出簡要回答:“加速進入未來”,。但至于未來到底是什么樣?“我也不太確定,?!彼f。

斯旺與微軟CEO薩蒂亞?納德拉,、埃森哲CEO朱莉?斯威特,,以及惠普CEO恩里克?洛雷斯一起參加了由《財富》CEO穆睿瀾主持的、長達一小時的討論,。

其他科技公司的高管都非常贊同斯旺的觀點,。大家都表示,所有行業(yè)的公司內(nèi)部高管,、合伙人,、員工和股東,都看到了變革的步伐在急劇加快,,但只有小部分CEO愿意猜測變革的方向,。

洛雷斯列舉了健康和教育方面的例子:“我們所處的時代將真正決定我們的一生。我們談論著未來工作的樣子,,而當下我們就在經(jīng)歷著,。”這位惠普CEO還舉例說,,過去三個月,,他花在視頻會議上的時間超過了1000小時。

他的同行們會心一笑,。

商業(yè)變革有多種形式,。就高管們各自的公司來說,他們表示,,從公司的供應鏈,、地緣政治格局,,到他們“非常個性化”(用洛雷斯的話來說)的工作方式——在一個與寵物、家庭成員和家具共享的,、并不適合進行全職工作的屋子里工作,,一切都在發(fā)生轉變。

納德拉說:“這是史無前例的境況,,而我們正在進行大規(guī)模的嘗試,。”

這位微軟CEO毫無保留地說,,他不想宣稱目前的狀況就是我們將要共同面對的未來:“我認為現(xiàn)在還為時過早,。”但他確實提出了三個因疫情而發(fā)生明顯變化的例子,。

首先,,我們合作的方式發(fā)生了變化。納德拉表示,,開會是工作中的基本業(yè)務,,因為真正的工作就是圍繞會議展開的。他說:“隨著白領工作轉向線上后,,我們正在消耗很多我們曾共同建立的社會資本,。從前,我們之所以能夠保持生產(chǎn)力,,是因為已經(jīng)建立了在現(xiàn)實世界中運作的社會資本,;但在線上虛擬的環(huán)境中會有更多的認知負荷,這些問題亟需解決,?!?

第二,我們學習的方式發(fā)生了變化,?!捌髽I(yè)是能夠為我們提供學習和創(chuàng)造知識的地方?!奔{德拉說,,“但實現(xiàn)這一目標的舊機制正在消失。企業(yè)需要尋求更好的方法來提高員工技能,,并重新培訓員工以適應新的運營環(huán)境,。

第三,我們的工作方式發(fā)生了變化,?!拔覀儾荒苡米瞠M隘的方式來衡量生產(chǎn)力?!奔{德拉說,。根據(jù)微軟自己的一項研究表明,大多數(shù)人,,尤其是年輕員工,,在視頻通話30分鐘后會感到“精疲力竭”。在一個線上會議接二連三的世界里,,你如何與之抗衡,?

然后是大局問題。納德拉補充說,,“在此次疫情的形勢下,,我們需要有更好的企業(yè)創(chuàng)新措施,以免忽視我們的長期目標,。你可以高效地處理積壓的工作,,但是你還會創(chuàng)新嗎?”

斯威特的專業(yè)服務公司致力于為客戶公司實現(xiàn)數(shù)字化轉型提供方案,,她警告稱,,公司非常善于獲取轉型技術,他們往往不能改變或簡化他們的工作方式以應對數(shù)字化轉型,。

“這是史上最大的行為變化,。”她在談到疫情時說,,“它暴露了企業(yè)的很多缺陷,。”

斯威特提供了一項統(tǒng)計數(shù)據(jù)來進一步印證她的觀點:企業(yè)在人工智能方面的支出增長了60%,,但只有3%的高管還在員工能力培訓方面進行投資,。

她問道:“我們該如何在這種變革不斷加速的狀況下,使企業(yè)更有擔當,?”

斯旺說,,COVID-19病毒爆發(fā),社會不公正抗議以及不斷變化的地緣政治動態(tài)將繼續(xù)影響全球業(yè)務的發(fā)展軌跡,。

“這三個因素的相互作用正在改變一切,。”英特爾CEO說,,“從最簡單的層面來說,,它將加速CEO的角色發(fā)生轉變……就在此時此地發(fā)揮作用?!保ㄘ敻恢形木W(wǎng))

編譯:劉心辰

In the end, there was really only one question to ask an all-star panel of CEOs assembled for a Fortune CEO Initiative virtual event held Tuesday about leadership in challenging times:

How has the novel coronavirus pandemic affected business?

"Acceleration of the future," Intel CEO Bob Swan offered, rather succinctly, after silently listening to his peers' responses. "Clarity of the future? Not so sure."

Swan joined Microsoft CEO Satya Nadella, Accenture CEO Julie Sweet, and HP CEO Enrique Lores in an hourlong discussion led by Fortune's own chief executive, Alan Murray.

The other tech executives were in strong agreement with Swan. All said corporations—their executives, partners, employees, and shareholders, across all industries—were seeing the pace of change dramatically accelerate, but only some of the CEOs were willing to guess the direction of that change.

"We are in a point of time which is really going to be defining for our lifetime," said Lores, citing examples in health and education. "We are talking about the future of work, but we're experiencing it today." The HP CEO added as way of an example that he has spent "more than 1,000 hours in video conferences in the last three months."

His peers knowingly chuckled.

Business change comes in many forms. Reflecting on their own companies, the executives described shifts in their supply chains, in the geopolitical landscape, and in the "very personal" (to use Lores' words) ways individuals are working from homes they share with pets, family members, and furniture not intended for full-time productivity.

"This is the most unprecedented situation," said Nadella. We're running a massive experiment at scale."

The Microsoft CEO took pains to say that he didn't want to proclaim that the present situation is our collective future: "It's a little bit too early, I think." But he did offer three examples of clear change.

The first: How we collaborate. Meetings are transactional, Nadella said; real work happens around them. As white-collar work shifts to virtual spaces, "we're burning up a lot of the social capital that we all built working together," he said. We're able to stay productive because we built social capital working in physical spaces, but there's more cognitive load in the virtual environment. That needs to be addressed, he said.

The second: How we learn. "Corporations are about learning and knowledge creation," Nadella said, but the old mechanisms for achieving that are disappearing. Businesses need better ways to upskill and re-skill employees for a new operating environment, he said.

,。”

The third: How we achieve well-being. "We just can't measure productivity in the narrowest way," Nadella said. According to Microsoft's own research, most people—especially younger workers—are "burnt out" after 30 minutes on a video call. How do you combat that in a world of back-to-back virtual meetings?

And then there's the matter of the big picture. "We need to have better measurements for corporate innovation in this pandemic environment, Nadella added, so as not to lose sight of long-term goals. "You can be productive burning down a backlog," he said. "But are you creating new?"

Sweet, whose professional services company is focused on helping companies achieve digital transformation, warned that companies are great at acquiring transformational technology but often fail at changing or simplifying how they work in response to it.

"This is the largest behavioral change at one time in history," she said of the pandemic. "It exposes a lot of the flaws in companies."

Sweet offered a statistic to underscore her point: Artificial intelligence spend among corporations has accelerated by 60%, but only 3% of executives also invest in employee training for the capability.

"How do we build into this acceleration the ability to be more responsible businesses?" she asked.

Swan said the COVID-19 pandemic, social injustice protests, and changing geopolitical dynamics will continue to influence the trajectory of global business.

"The interconnect of these three things is changing virtually everything," the Intel chief said. "At the most simple level, it's going to accelerate the role that the CEO plays…to be in the here and now."

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