MileCards.com最近對(duì)美國付費(fèi)旅行者進(jìn)行了一項(xiàng)全國調(diào)查,。調(diào)查結(jié)果顯示,，旅行者們非常討厭強(qiáng)制收費(fèi)，包括上網(wǎng)費(fèi),、機(jī)場(chǎng)存包費(fèi)和境外手機(jī)上網(wǎng)費(fèi),。

調(diào)查結(jié)果還包括：

超過70%的旅行者表示，他們討厭與無線上網(wǎng)有關(guān)的收費(fèi),。這類收費(fèi)在飛機(jī),、酒店、機(jī)場(chǎng)和會(huì)議中心最為常見,。許多旅行者認(rèn)為,，在這樣一個(gè)“永遠(yuǎn)在線”的社會(huì)上，上網(wǎng)不再是一個(gè)可有可無的選項(xiàng),。

約65%的受訪者表示他們討厭行李費(fèi),。收取行李費(fèi)有違直覺，甚至在航空燃油價(jià)格下跌時(shí),，行李費(fèi)依舊在上漲,，而且托運(yùn)的行李越多，費(fèi)用還要成倍增長(zhǎng),。此外,，多數(shù)旅行者表示，他們至少需要托運(yùn)一件行李,，別無選擇,。

有幾乎相同比例(63%)的旅行者表示，他們非常不喜歡手機(jī)漫游費(fèi),。在網(wǎng)絡(luò)范圍之外的通話和數(shù)據(jù)收費(fèi),，會(huì)讓你的無線賬單不經(jīng)意間增加一倍。許多旅行者為了避免高額賬單,，直接選擇了關(guān)機(jī),。

Travelers loathe fees that they have no choice but to pay, including charges to connect to the Internet, check a bag on their flight, and connect to a cellular network abroad. That’s according to a new national survey of fee-paying U.S. travelers commissioned by MileCards.com.

Among the findings:

More than 7 in 10 travelers said they hate fees for connecting to a wireless network. These charges are common on planes, in hotels, airports and convention centers. In an “always-on” society, being connected is no longer an option for many travelers.

Some 65% said they loathe luggage fees. Charges for bags are counterintuitive, rising even when the price of jet fuel drops and increasing by multiples as you check more bags. What’s more, most travelers say they have no choice but to check at least one bag.

Almost the same number of travelers (63%) said they strongly dislike cell phone roaming fees. Charges for phone calls and data when you’re out of your network can easily double your wireless bill. Many travelers simply turn off their phones rather than face the prospect of a higher bill.

其他不受歡迎的收費(fèi)包括：網(wǎng)外ATM收費(fèi)、航班預(yù)選座位費(fèi)和度假稅,。

MileCards.com主管布萊恩?卡里米扎德表示：旅行者們討厭收費(fèi)的主要原因是,，他們沒有選擇的權(quán)利。所以Wi-Fi收費(fèi)和度假稅才會(huì)如此令人討厭,。如果你有工作要處理,，你別無選擇,只能付費(fèi)使用Wi-Fi。如果你入住的酒店收取度假稅，你也沒有選擇,。這些項(xiàng)目本就應(yīng)該捆綁到入住酒店的價(jià)目表價(jià)格中,。”

航空公司的額外收費(fèi)最嚴(yán)重

調(diào)查發(fā)現(xiàn),，航空公司的不合理收費(fèi)最多,。有40%的受訪者表示，航空業(yè)的額外收費(fèi)現(xiàn)象最為嚴(yán)重,，其后依次是銀行和汽車租賃公司（分別為10%），以及手機(jī)運(yùn)營商和連鎖酒店（分別為9%）,。

對(duì)航空公司最不滿的原因顯而易見,。旅行者最討厭的收費(fèi)中，有6項(xiàng)與航空公司有關(guān),，從電話訂票到選擇有合理放腳空間的座位,，航空公司都要收取額外的費(fèi)用。他們會(huì)讓你的旅行成本大幅增加,。最近一項(xiàng)研究估計(jì),，北美航空公司2015年的收費(fèi)總額將達(dá)到近110億美元。

事實(shí)上,，旅行者們抱怨說,，航空公司收費(fèi)的名目越來越多，其中抱怨最多的是行李費(fèi)（41%）,，之后依次是ATM收費(fèi)（33%）,、Wi-Fi收費(fèi)（24%）和手機(jī)數(shù)據(jù)漫游費(fèi)（22%）。2014年,，航空公司收取的行李費(fèi)總計(jì)達(dá)到35億美元,，一年前是33億美元。

喜憂參半的2016年

卡里米扎德表示,，對(duì)于討厭收費(fèi)的旅行者們而言,，既有好消息，也有壞消息,。

他說：“好消息是,，越來越多的酒店和機(jī)場(chǎng)正在逐步取消基本W(wǎng)i-Fi上網(wǎng)費(fèi)?！?/p>

但航空公司的收費(fèi)以及其他不受歡迎的額外收費(fèi),，依舊沒有改變。

卡里米扎德說道：“度假稅似乎依舊非常普遍,。我甚至在一些設(shè)施有問題的城市酒店交過度假稅,。”

度假稅問題多多，因?yàn)檫@筆費(fèi)用是在酒店價(jià)格之外強(qiáng)制收取的費(fèi)用,，不論你是否使用了便利設(shè)施都需支付,。通常情況下，酒店會(huì)在訂單的最后一頁才顯示這筆收費(fèi),，有的酒店甚至在顧客退房時(shí)才會(huì)告知顧客,。

有的酒店每天額外強(qiáng)制收取的度假稅超過100美元。

一些消費(fèi)者權(quán)益保護(hù)組織正在向美國聯(lián)邦貿(mào)易委員會(huì)施壓,，要求酒店在初始費(fèi)用報(bào)價(jià)中包含所有強(qiáng)制收費(fèi),。行業(yè)觀察家預(yù)測(cè)稱，他們可能會(huì)在2016年取得成功,。

如果你想避免這些收費(fèi),，可以選擇租車。

MileCards.com的調(diào)查發(fā)現(xiàn),，在收費(fèi)方面,，租車客戶對(duì)汽車租賃公司的不滿意度最低?？ɡ锩自抡f道：“租車費(fèi)是旅行者們討厭程度最低的一項(xiàng),。”支付汽車保險(xiǎn)或加油費(fèi)的旅行者當(dāng)中,，僅有不足40%認(rèn)為這些收費(fèi)是“非常不合理的”,。

他說道：“原因在于，這些都是長(zhǎng)久以來一直存在的旅行收費(fèi),，已經(jīng)變成了一種習(xí)慣,，或者消費(fèi)者有更多選擇來避免支付這些費(fèi)用,比如通過信用卡或其他保險(xiǎn)等。支付費(fèi)用更像是自主選擇,，而不是一種強(qiáng)制要求,。”(財(cái)富中文網(wǎng))

譯者: 劉進(jìn)龍/汪皓

審校：任文科

Among other unpopular fees: out-of-network ATM fees, advance seat assignment fees on flights, and resort fees.

“The number-one reason travelers hate fees is the lack of choice to pay them,” says Brian Karimzad, director of MileCards.com. “That’s why Wi-Fi and resort fees are so hated. If you’re doing work, you have no choice but to pay up for Wi-Fi. And if you’re staying at a hotel with a resort fee, there’s nothing optional about it. These are things that should be bundled into the sticker price of your stay.”

Airlines are the worst

The survey found airlines have the most unreasonable fees. Four out of ten travelers identified the airline industry as having the worst surcharges, well ahead of banks and car rental companies (10% each), and phone carriers and hotel chains (9% each).

It is easy to see why airlines won by a wide margin. Six of the worst fees were airline-specific, with air carriers raking in extras for everything from phone reservations to seats with a reasonable amount of legroom. And they can add significantly to the cost of your trip. A recent study estimated North American airlines will collect almost $11 billion in fees in 2015.

Indeed, travelers complained that they paid airline fees more often than any other, with baggage charges leading the pack (41%) followed by ATM fees (33%), Wi-Fi (24%) and cell phone data roaming (22%). All told, airlines raked in $3.5 billion in baggage fees in 2014, up from $3.3 billion a year before.

A mixed outlook for 2016

There’s good news and bad news for travelers who hate fees, says Karimzad.

“The good news is more and more hotels and airports are moving away from charging for basic Wi-Fi access,” he says.

But airline fees are here to stay, as are other unpopular surcharges.

“Resort fees seem as prevalent as ever,” says Karimzad. “I’ve even paid resort fees at some urban properties that are questionable resorts.”

Resort fees are problematic, because they are mandatory fees added to a hotel rate, whether you use an amenity or not. Often, hotels wait until the final booking screen to reveal the fees, and some hotels don’t inform their guests until checkout.

Some hotels add mandatory resort fees that exceed $100 per day.

A coalition of consumer advocates are pressuring the Federal Trade Commission to force hotels to include all mandatory fees in the initial rate quote, and some industry-watchers predict they could succeed in 2016.

If you want to stay away from fees, you could always rent a car. The MileCards.com survey found car rental customers had the least animosity toward the companies, when it came to fees. “Rental car fees are among the least hated,” adds Karimzad, noting that less than 40% of travelers who paid rental car insurance or refueling fees felt they were “very unreasonable.”

“This could be because they are among the longest standing travel fees, and well ingrained in habits, or because consumers have more options to avoid paying them via credit card or other coverage,” he says. “Paying feels more like a choice than a requirement.”