在初創(chuàng)界,雖說從失敗中吸取教訓(xùn)是一條廣為流傳的經(jīng)驗(yàn)之談,,但很少有人能夠憑借這些教訓(xùn)創(chuàng)建一家全新公司,,而能夠讓這家新公司成為十億美元級(jí)“獨(dú)角獸”的人更是鳳毛麟角。
截至今日,保險(xiǎn)科技初創(chuàng)企業(yè)AgentSync聯(lián)合創(chuàng)始人兼首席執(zhí)行官尼基·薩巴瓦爾便完成了這個(gè)不可思議的任務(wù),,其中部分歸功于兩位與他一道經(jīng)歷了痛苦學(xué)習(xí)歷程的投資者,。
總部位于丹佛的AgentSync專業(yè)從事“生產(chǎn)商管理”軟件開發(fā),“生產(chǎn)商管理”是保險(xiǎn)行業(yè)的行話,,意指跟蹤行業(yè)成千上萬獨(dú)立銷售代表的牌照和其他合規(guī)要求,。薩巴瓦爾的妻子詹妮弗·奈特是AgentSync的聯(lián)合創(chuàng)始人兼首席技術(shù)官。12月7日,,AgentSync宣布以12億美元的估值完成 7500萬美元B輪融資,。此輪融資由Valor Equity Partners領(lǐng)投,其首席執(zhí)行官是安東尼奧·格拉西亞斯,,其他參與者包括Craft Ventures(大衛(wèi)·薩克斯是這家風(fēng)投公司的聯(lián)合創(chuàng)始人兼普通合伙人),。
薩巴瓦爾、格拉西亞斯和薩克斯三人有一個(gè)重要的共同點(diǎn):他們?cè)?015-2016年期間都曾供職于雇員福利軟件公司Zenefits,,當(dāng)時(shí),,這家公司出現(xiàn)了重大合規(guī)問題。Zenefits專業(yè)為中小企業(yè)提供服務(wù),,而且開始利用其平臺(tái)來進(jìn)行保險(xiǎn)銷售,。然而,該公司并沒有對(duì)代理的牌照開展充分的盡職調(diào)查,,隨之而來的法律糾紛致使公司遭遇了一系列罰款及和解案件,,最終,Zenefits創(chuàng)始人兼首席執(zhí)行官帕克·康拉德也因此丟掉了飯碗,。
當(dāng)時(shí),格拉西亞斯是Zenefits的董事,,而薩克斯是Zenefits的首要投資者,,隨后取代康拉德?lián)闻R時(shí)首席執(zhí)行官。與此同時(shí),,薩巴瓦爾則被委以解決這個(gè)問題的重任,。他很快了解到,代理合規(guī)界需要準(zhǔn)備大量錯(cuò)綜復(fù)雜的文件,,而且使用的是過時(shí)的軟件,,數(shù)千名承保商和代理出現(xiàn)了嚴(yán)重的拖延問題,因?yàn)樗麄兯龅降呐普找笠蛑荻?,而且有時(shí)是大相徑庭,。
在調(diào)查這一混亂局面時(shí),薩巴瓦爾發(fā)現(xiàn)了一個(gè)商機(jī):他可以開發(fā)能夠加速和精簡(jiǎn)代理,、承保商、監(jiān)管方之間溝通流程的軟件,并將其以軟件即服務(wù)(SaaS)的形式進(jìn)行銷售,,這樣,,險(xiǎn)企就無需打造自己的產(chǎn)品。薩巴瓦爾對(duì)《財(cái)富》雜志說:“溝通的瓶頸不僅妨礙了險(xiǎn)企的擴(kuò)張,,而且還阻礙了新公司的誕生,。我們將把所有這些瓶頸從系統(tǒng)中剔除出去?!?/p>
在薩巴瓦爾提出名為“牌照+”(Licensing+)的理念之時(shí),,Zenefits已經(jīng)剝離了保險(xiǎn)業(yè)務(wù)。該公司將知識(shí)產(chǎn)權(quán)授權(quán)給了薩巴瓦爾,。他與奈特在2018年成立了AgentSync,。當(dāng)時(shí),這一理念給公司的一些未來投資者留下了深刻的印象,。格拉西亞斯在一封郵件中對(duì)《財(cái)富》雜志說:“其中一些最好的點(diǎn)子,、工作產(chǎn)品和職業(yè)成功都源于危機(jī)。尼基及其團(tuán)隊(duì)是這個(gè)混亂時(shí)代的無名英雄,?!?/p>
AgentSync之后的增長也表明了薩巴瓦爾及其支持者對(duì)于這一機(jī)遇的看法是正確的。公司當(dāng)前擁有100多名客戶,,從圣安東尼奧的GPM Life和日本的東京海上控股株式會(huì)社(Tokio Marine)這類大型承保商,,一直到Lemonade和Hippo這類在線保險(xiǎn)代理。該公司稱,,其年度經(jīng)常性收入是一年前的3.5倍,,且公司的員工數(shù)量在這一期間翻了一番,達(dá)到了約100人,。
如今,,該公司是保險(xiǎn)基礎(chǔ)設(shè)施領(lǐng)域唯一的獨(dú)角獸企業(yè),但薩巴瓦爾認(rèn)為,,隨著該行業(yè)經(jīng)歷更多的數(shù)字重塑,,其他公司也將不斷涌現(xiàn)出來。他用智能手機(jī)打了個(gè)比方,,智能手機(jī)是一種能夠節(jié)省時(shí)間的強(qiáng)大科技工具,,依靠大量的小部件來運(yùn)轉(zhuǎn)。他解釋說:“所有智能手機(jī)都有Wi-Fi天線,,小而便宜的數(shù)據(jù)存儲(chǔ)器以及持久耐用的電池,。你需要10-12種不同的部件才能完美地組裝一部這樣的設(shè)備??傆腥藭?huì)去組建該行業(yè)類似于智能手機(jī)的事物,,而我們要做的就是充當(dāng)Wi-Fi天線的角色,也就是成為助力這些人實(shí)現(xiàn)目標(biāo)的公司之一?!?/p>
重點(diǎn)是AgentSync不會(huì)成為像蘋果公司(Apple)或三星(Samsung)之類的科技品牌公司,,但會(huì)為以此為目標(biāo)的公司提供助力,并成為這一高盈利小眾市場(chǎng)的主導(dǎo)者,。如果這一設(shè)想得以實(shí)現(xiàn),,那么薩巴瓦爾及其投資者在Zenefits公司的那段驚險(xiǎn)歷程將功不可沒。Craft Ventures的薩克斯在一封郵件中對(duì)《財(cái)富》雜志說:“我當(dāng)時(shí)就說過,,‘合規(guī)就像是氧氣’,。它對(duì)在受高度管制環(huán)境中經(jīng)營的公司來說一種必需品……如果AgentSync能夠像過去三年那樣一如既往地重視合規(guī),,那么它或?qū)⒊蔀檫@個(gè)生態(tài)系統(tǒng)的主導(dǎo)者,?!保ㄘ?cái)富中文網(wǎng))
譯者:馮豐
審校:夏林
在初創(chuàng)界,雖說從失敗中吸取教訓(xùn)是一條廣為流傳的經(jīng)驗(yàn)之談,,但很少有人能夠憑借這些教訓(xùn)創(chuàng)建一家全新公司,,而能夠讓這家新公司成為十億美元級(jí)“獨(dú)角獸”的人更是鳳毛麟角,。
截至今日,,保險(xiǎn)科技初創(chuàng)企業(yè)AgentSync聯(lián)合創(chuàng)始人兼首席執(zhí)行官尼基·薩巴瓦爾便完成了這個(gè)不可思議的任務(wù),,其中部分歸功于兩位與他一道經(jīng)歷了痛苦學(xué)習(xí)歷程的投資者,。
總部位于丹佛的AgentSync專業(yè)從事“生產(chǎn)商管理”軟件開發(fā),,“生產(chǎn)商管理”是保險(xiǎn)行業(yè)的行話,,意指跟蹤行業(yè)成千上萬獨(dú)立銷售代表的牌照和其他合規(guī)要求,。薩巴瓦爾的妻子詹妮弗·奈特是AgentSync的聯(lián)合創(chuàng)始人兼首席技術(shù)官。12月7日,,AgentSync宣布以12億美元的估值完成 7500萬美元B輪融資,。此輪融資由Valor Equity Partners領(lǐng)投,,其首席執(zhí)行官是安東尼奧·格拉西亞斯,其他參與者包括Craft Ventures(大衛(wèi)·薩克斯是這家風(fēng)投公司的聯(lián)合創(chuàng)始人兼普通合伙人),。
薩巴瓦爾,、格拉西亞斯和薩克斯三人有一個(gè)重要的共同點(diǎn):他們?cè)?015-2016年期間都曾供職于雇員福利軟件公司Zenefits,當(dāng)時(shí),,這家公司出現(xiàn)了重大合規(guī)問題。Zenefits專業(yè)為中小企業(yè)提供服務(wù),,而且開始利用其平臺(tái)來進(jìn)行保險(xiǎn)銷售,。然而,該公司并沒有對(duì)代理的牌照開展充分的盡職調(diào)查,,隨之而來的法律糾紛致使公司遭遇了一系列罰款及和解案件,,最終,Zenefits創(chuàng)始人兼首席執(zhí)行官帕克·康拉德也因此丟掉了飯碗,。
當(dāng)時(shí),,格拉西亞斯是Zenefits的董事,,而薩克斯是Zenefits的首要投資者,隨后取代康拉德?lián)闻R時(shí)首席執(zhí)行官,。與此同時(shí),薩巴瓦爾則被委以解決這個(gè)問題的重任,。他很快了解到,,代理合規(guī)界需要準(zhǔn)備大量錯(cuò)綜復(fù)雜的文件,,而且使用的是過時(shí)的軟件,數(shù)千名承保商和代理出現(xiàn)了嚴(yán)重的拖延問題,,因?yàn)樗麄兯龅降呐普找笠蛑荻?,而且有時(shí)是大相徑庭。
在調(diào)查這一混亂局面時(shí),,薩巴瓦爾發(fā)現(xiàn)了一個(gè)商機(jī):他可以開發(fā)能夠加速和精簡(jiǎn)代理,、承保商、監(jiān)管方之間溝通流程的軟件,,并將其以軟件即服務(wù)(SaaS)的形式進(jìn)行銷售,,這樣,險(xiǎn)企就無需打造自己的產(chǎn)品,。薩巴瓦爾對(duì)《財(cái)富》雜志說:“溝通的瓶頸不僅妨礙了險(xiǎn)企的擴(kuò)張,而且還阻礙了新公司的誕生,。我們將把所有這些瓶頸從系統(tǒng)中剔除出去,?!?/p>
在薩巴瓦爾提出名為“牌照+”(Licensing+)的理念之時(shí),,Zenefits已經(jīng)剝離了保險(xiǎn)業(yè)務(wù),。該公司將知識(shí)產(chǎn)權(quán)授權(quán)給了薩巴瓦爾,。他與奈特在2018年成立了AgentSync,。當(dāng)時(shí),這一理念給公司的一些未來投資者留下了深刻的印象,。格拉西亞斯在一封郵件中對(duì)《財(cái)富》雜志說:“其中一些最好的點(diǎn)子、工作產(chǎn)品和職業(yè)成功都源于危機(jī),。尼基及其團(tuán)隊(duì)是這個(gè)混亂時(shí)代的無名英雄,。”
AgentSync之后的增長也表明了薩巴瓦爾及其支持者對(duì)于這一機(jī)遇的看法是正確的,。公司當(dāng)前擁有100多名客戶,,從圣安東尼奧的GPM Life和日本的東京海上控股株式會(huì)社(Tokio Marine)這類大型承保商,,一直到Lemonade和Hippo這類在線保險(xiǎn)代理,。該公司稱,其年度經(jīng)常性收入是一年前的3.5倍,,且公司的員工數(shù)量在這一期間翻了一番,達(dá)到了約100人,。
如今,,該公司是保險(xiǎn)基礎(chǔ)設(shè)施領(lǐng)域唯一的獨(dú)角獸企業(yè),,但薩巴瓦爾認(rèn)為,隨著該行業(yè)經(jīng)歷更多的數(shù)字重塑,,其他公司也將不斷涌現(xiàn)出來。他用智能手機(jī)打了個(gè)比方,,智能手機(jī)是一種能夠節(jié)省時(shí)間的強(qiáng)大科技工具,,依靠大量的小部件來運(yùn)轉(zhuǎn),。他解釋說:“所有智能手機(jī)都有Wi-Fi天線,小而便宜的數(shù)據(jù)存儲(chǔ)器以及持久耐用的電池,。你需要10-12種不同的部件才能完美地組裝一部這樣的設(shè)備,??傆腥藭?huì)去組建該行業(yè)類似于智能手機(jī)的事物,而我們要做的就是充當(dāng)Wi-Fi天線的角色,,也就是成為助力這些人實(shí)現(xiàn)目標(biāo)的公司之一?!?/p>
重點(diǎn)是AgentSync不會(huì)成為像蘋果公司(Apple)或三星(Samsung)之類的科技品牌公司,,但會(huì)為以此為目標(biāo)的公司提供助力,并成為這一高盈利小眾市場(chǎng)的主導(dǎo)者,。如果這一設(shè)想得以實(shí)現(xiàn),那么薩巴瓦爾及其投資者在Zenefits公司的那段驚險(xiǎn)歷程將功不可沒,。Craft Ventures的薩克斯在一封郵件中對(duì)《財(cái)富》雜志說:“我當(dāng)時(shí)就說過,,‘合規(guī)就像是氧氣’,。它對(duì)在受高度管制環(huán)境中經(jīng)營的公司來說一種必需品……如果AgentSync能夠像過去三年那樣一如既往地重視合規(guī),那么它或?qū)⒊蔀檫@個(gè)生態(tài)系統(tǒng)的主導(dǎo)者,?!保ㄘ?cái)富中文網(wǎng))
譯者:馮豐
審校:夏林
Learning from mistakes is a widely shared experience in the startup community. Turning those lessons into the foundation for a whole new company is considerably rarer—and having that company attain a billion-dollar unicorn valuation is rarer still.
As of today, Niji Sabharwal, the cofounder and CEO of insurance-tech startup AgentSync, can lay claim to this unusual trifecta, thanks in part to two investors who went through the painful learning process with him.
Denver-based AgentSync specializes in software for “producer management”—insurance jargon for keeping track of licensing and other compliance requirements among the industry’s hundreds of thousands of independent sales agents. Sabharwal’s spouse, Jenn Knight, is AgentSync’s cofounder and chief technology officer. The company today announced a $75 million Series B funding round that values the company at $1.2 billion. Leading the round is Valor Equity Partners, whose CEO is Antonio Gracias; among the other participants is Craft Ventures, whose cofounder and general partner is David Sacks.
The key common denominator among Sabharwal, Gracias, and Sacks: All three were involved with employee-benefits software company Zenefits in 2015 and 2016, when that company ran into a huge compliance problem. Zenefits, which specializes in serving small and medium-size companies, had begun using its platform to enable insurance sales. But the company didn’t do sufficient due diligence around agents’ licensing, and the resulting legal entanglements led to a series of fines and settlements and eventually cost Zenefits founder and CEO Parker Conrad his job.
Gracias was a Zenefits board member at the time, and Sacks, a major Zenefits investor, wound up replacing Conrad as interim CEO. Sabharwal, meanwhile, was tasked with fixing the problem. He soon learned that the agent-compliance world was a tangled thicket of burdensome paperwork and antiquated software, where thousands of carriers and agents faced epic delays as they navigated licensing requirements that varied, sometimes drastically, from state to state.
Surveying the mess, Sabharwal spotted a business opportunity: He could build software that would speed up and streamline communication among agents, carriers, and regulators, selling it as a software-as-a-service (SaaS) offering that would spare insurers from having to build their own product. “We’d be taking all these bottlenecks out of the system,” Sabharwal told Fortune. “Those bottlenecks keep insurance companies from scaling up, and block new companies from forming, too.”
By the time Sabharwal came up with the concept, called Licensing+, Zenefits had gotten out of the insurance business; it licensed the IP to Sabharwal, and he and Knight launched AgentSync in 2018. By then, the concept had made a strong impression on some of their future investors. “Some of the best ideas, work products, and career successes are born out of crises,” Gracias told Fortune in an email. “Niji and his team were the unsung heroes during a chaotic time.”
AgentSync’s growth since then suggests that Sabharwal and his backers were right about the opportunity. The company currently claims more than 100 customers, ranging from large carriers, such as San Antonio–based GPM Life and Japan’s Tokio Marine, to online insurance agencies like Lemonade and Hippo. The company says its annual recurring revenue is 3.5 times what it was a year ago, and its staff has almost doubled over that span, to about 100.
The company is now the only unicorn in the insurance infrastructure space, but Sabharwal thinks it will be the first of many, as the industry goes through more digital reinvention. He used the analogy of a smartphone, a powerful technological time-saver that relies on lots of little components to work. “There’s no smartphone without a Wi-Fi antenna, cheap and small data storage, long-lasting batteries,” he explained. “You need 10 or 12 different items to line up perfectly. Somebody’s going to invent the smartphone of the industry; we’re going to be the Wi-Fi antenna, one of the companies that gets them there.”
The upshot: AgentSync won’t ever be an Apple- or Samsung-like tech brand name, but it could occupy a profitable niche powering whoever that turns out to be. If that scenario comes true, Sabharwal and his investors will have their white-knuckle experience at Zenefits to thank. “As I said back then, ‘Compliance is like oxygen,’” Sacks of Craft Ventures told Fortune in an email. “It’s a critical need for companies operating in a highly regulated environment…AgentSync can own this ecosystem if they continue to execute as they have over the last three years.”