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九位人力資源高管解讀:如何在人工智能人才方面展開(kāi)競(jìng)爭(zhēng)

PAOLO CONFINO
2023-08-02

九位人力資源高管討論了他們?nèi)绾斡米钚碌娜斯ぶ悄芄ぞ叻矫娴膶<襾?lái)充實(shí)自己的人才庫(kù),。

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頂級(jí)人工智能人才爭(zhēng)奪戰(zhàn)已經(jīng)打響了,。

OpenAI去年11月發(fā)布的ChatGPT平臺(tái)讓人工智能,更具體地說(shuō)是生成式人工智能,,一躍成為全球關(guān)注的焦點(diǎn),。似乎在一夜之間,人工智能從科幻小說(shuō)情節(jié)中的裝置變成了職場(chǎng)熱門話題,。

對(duì)這項(xiàng)技術(shù)發(fā)表看法的首席執(zhí)行官越來(lái)越多,。特斯拉(Tesla)和SpaceX的首席執(zhí)行官埃隆·馬斯克表示,如果懷疑論者對(duì)人工智能的持久性和指數(shù)級(jí)增長(zhǎng)視而不見(jiàn),,那么人工智能就會(huì)“像小行星一樣”撞上他們,。國(guó)際商用機(jī)器公司(IBM)首席執(zhí)行官阿爾溫德·克里希納估計(jì),人工智能將承擔(dān)30%至50%的“重復(fù)性后臺(tái)任務(wù)”,。摩根大通(JPMorgan Chase)首席執(zhí)行官杰米·戴蒙在致股東的年度信中認(rèn)為,,人工智能“對(duì)我們公司的未來(lái)至關(guān)重要”。盡管領(lǐng)導(dǎo)者們對(duì)人工智能將如何改變工作場(chǎng)所存在分歧,,但他們一致認(rèn)為人工智能未來(lái)會(huì)改變工作場(chǎng)所,。正如《財(cái)富》雜志在上個(gè)季度的指南中所指出的那樣,他們正為一項(xiàng)可能顛覆當(dāng)前職業(yè)規(guī)范的技術(shù)做準(zhǔn)備,,包括加強(qiáng)精通人工智能的人才隊(duì)伍建設(shè),,并對(duì)現(xiàn)有人才進(jìn)行再培訓(xùn),確保他們?yōu)槲磥?lái)做好充分準(zhǔn)備,。

在本季度的《財(cái)富:職場(chǎng)》(Fortune@ Work)中,,九位人力資源高管討論了他們?nèi)绾斡米钚碌娜斯ぶ悄芄ぞ叻矫娴膶<襾?lái)充實(shí)自己的人才庫(kù)。

鑒于我們對(duì)人工智能技術(shù)及其應(yīng)用的整體理解還很有限,,接受《財(cái)富》雜志采訪的高管們最常提到的是:要做好準(zhǔn)備,。

人工智能人才爭(zhēng)奪戰(zhàn)已經(jīng)打響了。

我們?cè)儐?wèn)了九位高管,,他們計(jì)劃如何在激烈的競(jìng)爭(zhēng)中提高員工的人工智能技能,,并吸引新人才。以下是他們的回答:

為便于理解,本文略有刪減,。

麗莎·章,,可口可樂(lè)公司(Coca Cola Co.)全球首席人事官。圖片來(lái)源:COURTESY OF COCA-COLA

可口可樂(lè)公司

麗莎·章,,全球首席人事官

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才?

最近,,我們推出了企業(yè)版可口可樂(lè)ChatGPT聊天機(jī)器人,,并設(shè)立了人力資源知識(shí)中心,使我們的員工能夠在日常工作中使用人工智能,。我們還在內(nèi)部社交網(wǎng)絡(luò)上推出了“如何利用人工智能”系列課程,,幫助員工學(xué)習(xí)如何使用這些工具。

我們?cè)谑袌?chǎng)營(yíng)銷領(lǐng)域使用人工智能,,以全新的,、令人興奮的方式與消費(fèi)者互動(dòng)。人工智能增強(qiáng)了我們快速創(chuàng)建和迭代超個(gè)性化內(nèi)容和信息的能力,,并重新構(gòu)想了我們生成創(chuàng)意內(nèi)容的方式,。

人工智能很強(qiáng)大,但它并不完美,。它能增強(qiáng)人類的能力,,但不能取代我們對(duì)員工、對(duì)員工的知識(shí)和才能的需求,。

娜塔莉·斯卡迪諾,,賽富時(shí)公司(Salesforce)招聘、入職和員工學(xué)習(xí)全球主管,。圖片來(lái)源:COURTESY OF SALESFORCE

賽富時(shí)公司

娜塔莉·斯卡迪諾,,招聘、入職和員工學(xué)習(xí)全球主管

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才,?

根據(jù)賽富時(shí)公司最近的研究,人工智能技能被認(rèn)為是最急需的技能之一,,但只有十分之一的員工表示他們掌握了相關(guān)技能,。這意味著我們必須重新思考如何培訓(xùn)企業(yè)員工。首先從我們的下一代員工入手:實(shí)習(xí)生,。今年,,我們的未來(lái)員工暑期實(shí)習(xí)項(xiàng)目計(jì)劃將人工智能貫穿始終,讓學(xué)生有機(jī)會(huì)研究真正的人工智能解決方案,。我們的目標(biāo)是,,在繼續(xù)轉(zhuǎn)變整個(gè)企業(yè)的人才培養(yǎng)方式的同時(shí),,快速啟動(dòng)實(shí)習(xí)生學(xué)習(xí)人工智能的進(jìn)程。

麥克斯韋·韋塞爾,,思愛(ài)普公司(SAP)首席學(xué)習(xí)官,。圖片來(lái)源:COURTESY OF SAP

思愛(ài)普公司

麥克斯韋·韋塞爾,首席學(xué)習(xí)官

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才,?

隨著人工智能越來(lái)越多地融入到日常工作中,專業(yè)人士必須了解編碼基礎(chǔ)知識(shí),。當(dāng)平民開(kāi)發(fā)者能夠處理更復(fù)雜的事情時(shí),,精通技術(shù)的計(jì)算機(jī)和數(shù)據(jù)科學(xué)家就可以騰出手來(lái),更多地專注于那些需要深入了解系統(tǒng)工作原理的問(wèn)題,。

關(guān)鍵是要提供針對(duì)平民開(kāi)發(fā)者和低代碼,、無(wú)代碼綜合技能人士的培訓(xùn)和開(kāi)發(fā)課程,,以及針對(duì)高技術(shù)人才的培訓(xùn)和開(kāi)發(fā)課程,。平民開(kāi)發(fā)者可能不需要編寫(xiě)那么多代碼,但需要具備產(chǎn)品管理,、設(shè)計(jì)和用戶研究能力,,以發(fā)揮他們研發(fā)的新工具的最大效能。與此同時(shí),,技術(shù)專家將轉(zhuǎn)向戰(zhàn)略性思維,,并演變?yōu)闄C(jī)器學(xué)習(xí)工程師和人工智能分析師等新興角色。企業(yè)必須提供學(xué)習(xí)機(jī)會(huì)來(lái)為基礎(chǔ)技術(shù)和新興技術(shù)領(lǐng)域人才提供支持,,以滿足不斷增長(zhǎng)的創(chuàng)新需求,。

馬修·歐文比,美國(guó)家庭人壽保險(xiǎn)公司(Aflac)首席人事官,。圖片來(lái)源:COURTESY OF AFLAC

美國(guó)家庭人壽保險(xiǎn)公司

馬修·歐文比,,首席人事官

您計(jì)劃如何提高員工技能,并為人工智能的未來(lái)儲(chǔ)備人才,?

從人才招聘的角度來(lái)看,,我們對(duì)人工智能及其對(duì)人才的影響持觀望態(tài)度。在美國(guó)家庭人壽保險(xiǎn)公司,,我們利用人工智能來(lái)完成許多重復(fù)性流程和程序,,這為我們的“人力”資源創(chuàng)造了帶寬。我的觀點(diǎn)是,,人工智能將顛覆人才組合的“邊界”,,這意味著輸入和輸出變化較小的職位以及基本的編程職位可以部分或完全實(shí)現(xiàn)自動(dòng)化,人工智能還將顛覆數(shù)據(jù)分析或預(yù)測(cè)建模等職位要求的高端技能組合,。但從本質(zhì)上講,,我們所在的行業(yè)經(jīng)常在人們最水深火熱的時(shí)候與他們進(jìn)行互動(dòng),因此,雖然技術(shù)會(huì)幫助我們加快流程和程序,,但沒(méi)有什么能取代人與人之間的接觸,。

彼得·法索洛,強(qiáng)生公司首席人事官,。圖片來(lái)源:COURTESY OF JOHNSON & JOHNSON

強(qiáng)生公司

彼得·法索洛,,首席人事官

您計(jì)劃如何提高員工技能,并為人工智能的未來(lái)儲(chǔ)備人才,?

我們雙管齊下,,以數(shù)據(jù)科學(xué)為先導(dǎo),將提高強(qiáng)生員工的技能作為整個(gè)企業(yè)的優(yōu)先事項(xiàng),,并積極招募人工智能人才,,以加速創(chuàng)新。我們的首要任務(wù)是建立一個(gè)數(shù)字創(chuàng)新者生態(tài)系統(tǒng),,通過(guò)開(kāi)發(fā)有效的醫(yī)療保健解決方案來(lái)釋放人工智能的潛力,。例如,在楊森制藥研發(fā)部門的研發(fā)中,,數(shù)據(jù)科學(xué)是核心競(jìng)爭(zhēng)力,,并從根本上決定了我們?nèi)绾卧谡麄€(gè)產(chǎn)品線中進(jìn)行創(chuàng)新。我們?cè)诙潭處啄陜?nèi)就建立了一支精通數(shù)據(jù)和醫(yī)學(xué)科學(xué)的優(yōu)秀制藥研發(fā)團(tuán)隊(duì),。我們對(duì)數(shù)字人才管道的投資已經(jīng)從討論數(shù)據(jù)科學(xué)的潛力轉(zhuǎn)向?qū)铀僮兏镄运幬铮赡軙?huì)對(duì)患者產(chǎn)生深遠(yuǎn)影響)開(kāi)發(fā)產(chǎn)生實(shí)際影響,。

麗莎·布里特,賽默飛世爾科技公司(Thermo Fisher)首席人事官,。圖片來(lái)源:COURTESY OF THERMO FISHER SCIENTIFIC

賽默飛世爾科技公司

麗莎·布里特,,首席人事官

您計(jì)劃如何提高員工技能,并為人工智能的未來(lái)儲(chǔ)備人才,?

我們相信,,有無(wú)限的機(jī)會(huì)可以使用生成式人工智能來(lái)進(jìn)一步實(shí)現(xiàn)創(chuàng)新,并讓同事們提高能力,,從而專注于完成能夠創(chuàng)造最大價(jià)值的工作,。從人才的角度來(lái)看,同事們將學(xué)會(huì)利用這項(xiàng)新技術(shù),,同時(shí)保護(hù)機(jī)密信息和知識(shí)產(chǎn)權(quán),。具體來(lái)說(shuō),需要的新興技能是熟練地創(chuàng)建提示,,同時(shí)還要具備驗(yàn)證輸出和提高輸出準(zhǔn)確性的專業(yè)知識(shí),。我們已經(jīng)成立了一個(gè)內(nèi)部團(tuán)隊(duì),專注于提高同事們?cè)谏墒饺斯ぶ悄芎拖嚓P(guān)風(fēng)險(xiǎn)方面的技能,。我們還廣泛提供人工智能,、機(jī)器學(xué)習(xí)和自然語(yǔ)言處理方面的入門課程,。

阿什利·戈德史密斯,Workday公司首席人事官,。圖片來(lái)源:COURTESY OF WORKDAY

Workday公司

阿什利·戈德史密斯,,首席人事官

您計(jì)劃如何提高員工技能,并為人工智能的未來(lái)儲(chǔ)備人才,?

我們一直在關(guān)注員工掌握了哪些技能,,以及我們?cè)谀男┓矫婵赡艽嬖诓罹唷S辛诉@些信息,,我們就知道應(yīng)該把技能提高工作的重點(diǎn)放在哪里,,以及如何將員工與關(guān)鍵項(xiàng)目、臨時(shí)工作甚至新職位等機(jī)會(huì)聯(lián)系起來(lái),。例如,,我們正在使用一個(gè)內(nèi)部平臺(tái)——一個(gè)具有嵌入式人工智能和機(jī)器學(xué)習(xí)功能的開(kāi)放、互聯(lián)的技能智能基礎(chǔ)平臺(tái)——來(lái)幫助員工了解有哪些機(jī)會(huì)向他們敞開(kāi)大門,,或者他們需要在哪些方面培養(yǎng)新技能,,以進(jìn)入Workday的下一個(gè)職位,并實(shí)現(xiàn)晉升,。與此同時(shí),,這使Workday領(lǐng)導(dǎo)者能夠更實(shí)時(shí)地了解全球勞動(dòng)力能力,,并有助于我們掌握包括人工智能和機(jī)器學(xué)習(xí)在內(nèi)的關(guān)鍵技能,,從而在這一快速的人才轉(zhuǎn)型進(jìn)程中保持領(lǐng)先地位。

Ann Addison,,諾斯羅普·格魯曼公司首席人事官,。圖片來(lái)源:COURTESY OF ANN ADDISON

諾斯羅普·格魯曼公司

安·艾迪生,首席人事官

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才,?

持續(xù)提升技能——從生產(chǎn)車間到領(lǐng)導(dǎo)層——是重中之重。我們通過(guò)與大學(xué)和技術(shù)思想領(lǐng)袖合作,,為員工提供最新知識(shí),。例如,我們最近為員工提供了斯坦福大學(xué)(Stanford University)研究生水平的人工智能專業(yè)課程,。我們還通過(guò)內(nèi)部學(xué)習(xí)門戶拓寬了先進(jìn)技術(shù)產(chǎn)品,,并投資于學(xué)習(xí)途徑,以幫助培養(yǎng)前程似錦的人工智能領(lǐng)導(dǎo)者,。諾斯羅普·格魯曼公司目前與100多所大學(xué),、學(xué)院和研究院合作,以促進(jìn)國(guó)家安全最緊缺領(lǐng)域的人才的技能發(fā)展,,包括傳感器,、高超聲速,、量子計(jì)算、網(wǎng)絡(luò)和人工智能,。

艾米·貝斯特,,愛(ài)克斯龍公司(Exelon)首席人事官。圖片來(lái)源:COURTESY OF EXELON

愛(ài)克斯龍公司

艾米·貝斯特,,首席人事官

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才?

你可能認(rèn)為我們是一家基礎(chǔ)設(shè)施公司,,但愛(ài)克斯龍公司也是一家科技公司,。向數(shù)百萬(wàn)家庭提供能源需要復(fù)雜的系統(tǒng),也需要具備有效操作這些系統(tǒng)的專業(yè)知識(shí)的人才,。我們需要精通各種形式的技術(shù),,我們正努力了解人工智能方面的機(jī)會(huì),從預(yù)測(cè)性維護(hù)到客戶數(shù)據(jù)分析,。我們招聘聚焦員工是否具有保持領(lǐng)先于先進(jìn)技術(shù)的能力,。我們還有一個(gè)正式的創(chuàng)新計(jì)劃,鼓勵(lì)員工進(jìn)行創(chuàng)造性地思考,,并挑戰(zhàn)現(xiàn)有方法,。隨著人工智能的普及,培養(yǎng)這種文化將變得愈加重要,。我們還關(guān)注在技術(shù)領(lǐng)域代表性不足的群體,,并在我們所服務(wù)的社區(qū)建立人才梯隊(duì),以便更好地應(yīng)對(duì)未來(lái)的挑戰(zhàn),。 (財(cái)富中文網(wǎng))

譯者:中慧言-王芳

頂級(jí)人工智能人才爭(zhēng)奪戰(zhàn)已經(jīng)打響了,。

OpenAI去年11月發(fā)布的ChatGPT平臺(tái)讓人工智能,更具體地說(shuō)是生成式人工智能,,一躍成為全球關(guān)注的焦點(diǎn),。似乎在一夜之間,人工智能從科幻小說(shuō)情節(jié)中的裝置變成了職場(chǎng)熱門話題,。

對(duì)這項(xiàng)技術(shù)發(fā)表看法的首席執(zhí)行官越來(lái)越多,。特斯拉(Tesla)和SpaceX的首席執(zhí)行官埃隆·馬斯克表示,如果懷疑論者對(duì)人工智能的持久性和指數(shù)級(jí)增長(zhǎng)視而不見(jiàn),,那么人工智能就會(huì)“像小行星一樣”撞上他們,。國(guó)際商用機(jī)器公司(IBM)首席執(zhí)行官阿爾溫德·克里希納估計(jì),人工智能將承擔(dān)30%至50%的“重復(fù)性后臺(tái)任務(wù)”,。摩根大通(JPMorgan Chase)首席執(zhí)行官杰米·戴蒙在致股東的年度信中認(rèn)為,,人工智能“對(duì)我們公司的未來(lái)至關(guān)重要”。盡管領(lǐng)導(dǎo)者們對(duì)人工智能將如何改變工作場(chǎng)所存在分歧,,但他們一致認(rèn)為人工智能未來(lái)會(huì)改變工作場(chǎng)所,。正如《財(cái)富》雜志在上個(gè)季度的指南中所指出的那樣,,他們正為一項(xiàng)可能顛覆當(dāng)前職業(yè)規(guī)范的技術(shù)做準(zhǔn)備,包括加強(qiáng)精通人工智能的人才隊(duì)伍建設(shè),,并對(duì)現(xiàn)有人才進(jìn)行再培訓(xùn),,確保他們?yōu)槲磥?lái)做好充分準(zhǔn)備。

在本季度的《財(cái)富:職場(chǎng)》(Fortune@ Work)中,,九位人力資源高管討論了他們?nèi)绾斡米钚碌娜斯ぶ悄芄ぞ叻矫娴膶<襾?lái)充實(shí)自己的人才庫(kù),。

鑒于我們對(duì)人工智能技術(shù)及其應(yīng)用的整體理解還很有限,接受《財(cái)富》雜志采訪的高管們最常提到的是:要做好準(zhǔn)備,。

人工智能人才爭(zhēng)奪戰(zhàn)已經(jīng)打響了,。

我們?cè)儐?wèn)了九位高管,他們計(jì)劃如何在激烈的競(jìng)爭(zhēng)中提高員工的人工智能技能,,并吸引新人才,。以下是他們的回答:

為便于理解,本文略有刪減,。

可口可樂(lè)公司

麗莎·章,,全球首席人事官

您計(jì)劃如何提高員工技能,并為人工智能的未來(lái)儲(chǔ)備人才,?

最近,,我們推出了企業(yè)版可口可樂(lè)ChatGPT聊天機(jī)器人,并設(shè)立了人力資源知識(shí)中心,,使我們的員工能夠在日常工作中使用人工智能,。我們還在內(nèi)部社交網(wǎng)絡(luò)上推出了“如何利用人工智能”系列課程,幫助員工學(xué)習(xí)如何使用這些工具,。

我們?cè)谑袌?chǎng)營(yíng)銷領(lǐng)域使用人工智能,,以全新的,、令人興奮的方式與消費(fèi)者互動(dòng),。人工智能增強(qiáng)了我們快速創(chuàng)建和迭代超個(gè)性化內(nèi)容和信息的能力,并重新構(gòu)想了我們生成創(chuàng)意內(nèi)容的方式,。

人工智能很強(qiáng)大,,但它并不完美。它能增強(qiáng)人類的能力,,但不能取代我們對(duì)員工,、對(duì)員工的知識(shí)和才能的需求。

賽富時(shí)公司

娜塔莉·斯卡迪諾,,招聘,、入職和員工學(xué)習(xí)全球主管

您計(jì)劃如何提高員工技能,并為人工智能的未來(lái)儲(chǔ)備人才,?

根據(jù)賽富時(shí)公司最近的研究,,人工智能技能被認(rèn)為是最急需的技能之一,,但只有十分之一的員工表示他們掌握了相關(guān)技能。這意味著我們必須重新思考如何培訓(xùn)企業(yè)員工,。首先從我們的下一代員工入手:實(shí)習(xí)生,。今年,我們的未來(lái)員工暑期實(shí)習(xí)項(xiàng)目計(jì)劃將人工智能貫穿始終,,讓學(xué)生有機(jī)會(huì)研究真正的人工智能解決方案,。我們的目標(biāo)是,在繼續(xù)轉(zhuǎn)變整個(gè)企業(yè)的人才培養(yǎng)方式的同時(shí),,快速啟動(dòng)實(shí)習(xí)生學(xué)習(xí)人工智能的進(jìn)程,。

思愛(ài)普公司

麥克斯韋·韋塞爾,首席學(xué)習(xí)官

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才,?

隨著人工智能越來(lái)越多地融入到日常工作中,專業(yè)人士必須了解編碼基礎(chǔ)知識(shí),。當(dāng)平民開(kāi)發(fā)者能夠處理更復(fù)雜的事情時(shí),,精通技術(shù)的計(jì)算機(jī)和數(shù)據(jù)科學(xué)家就可以騰出手來(lái),更多地專注于那些需要深入了解系統(tǒng)工作原理的問(wèn)題,。

關(guān)鍵是要提供針對(duì)平民開(kāi)發(fā)者和低代碼,、無(wú)代碼綜合技能人士的培訓(xùn)和開(kāi)發(fā)課程,以及針對(duì)高技術(shù)人才的培訓(xùn)和開(kāi)發(fā)課程,。平民開(kāi)發(fā)者可能不需要編寫(xiě)那么多代碼,,但需要具備產(chǎn)品管理、設(shè)計(jì)和用戶研究能力,,以發(fā)揮他們研發(fā)的新工具的最大效能,。與此同時(shí),技術(shù)專家將轉(zhuǎn)向戰(zhàn)略性思維,,并演變?yōu)闄C(jī)器學(xué)習(xí)工程師和人工智能分析師等新興角色,。企業(yè)必須提供學(xué)習(xí)機(jī)會(huì)來(lái)為基礎(chǔ)技術(shù)和新興技術(shù)領(lǐng)域人才提供支持,以滿足不斷增長(zhǎng)的創(chuàng)新需求,。

美國(guó)家庭人壽保險(xiǎn)公司

馬修·歐文比,,首席人事官

您計(jì)劃如何提高員工技能,并為人工智能的未來(lái)儲(chǔ)備人才,?

從人才招聘的角度來(lái)看,,我們對(duì)人工智能及其對(duì)人才的影響持觀望態(tài)度。在美國(guó)家庭人壽保險(xiǎn)公司,,我們利用人工智能來(lái)完成許多重復(fù)性流程和程序,,這為我們的“人力”資源創(chuàng)造了帶寬。我的觀點(diǎn)是,,人工智能將顛覆人才組合的“邊界”,,這意味著輸入和輸出變化較小的職位以及基本的編程職位可以部分或完全實(shí)現(xiàn)自動(dòng)化,,人工智能還將顛覆數(shù)據(jù)分析或預(yù)測(cè)建模等職位要求的高端技能組合。但從本質(zhì)上講,,我們所在的行業(yè)經(jīng)常在人們最水深火熱的時(shí)候與他們進(jìn)行互動(dòng),,因此,雖然技術(shù)會(huì)幫助我們加快流程和程序,,但沒(méi)有什么能取代人與人之間的接觸,。

強(qiáng)生公司

彼得·法索洛,首席人事官

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才,?

我們雙管齊下,以數(shù)據(jù)科學(xué)為先導(dǎo),,將提高強(qiáng)生員工的技能作為整個(gè)企業(yè)的優(yōu)先事項(xiàng),,并積極招募人工智能人才,以加速創(chuàng)新,。我們的首要任務(wù)是建立一個(gè)數(shù)字創(chuàng)新者生態(tài)系統(tǒng),,通過(guò)開(kāi)發(fā)有效的醫(yī)療保健解決方案來(lái)釋放人工智能的潛力。例如,,在楊森制藥研發(fā)部門的研發(fā)中,,數(shù)據(jù)科學(xué)是核心競(jìng)爭(zhēng)力,并從根本上決定了我們?nèi)绾卧谡麄€(gè)產(chǎn)品線中進(jìn)行創(chuàng)新,。我們?cè)诙潭處啄陜?nèi)就建立了一支精通數(shù)據(jù)和醫(yī)學(xué)科學(xué)的優(yōu)秀制藥研發(fā)團(tuán)隊(duì),。我們對(duì)數(shù)字人才管道的投資已經(jīng)從討論數(shù)據(jù)科學(xué)的潛力轉(zhuǎn)向?qū)铀僮兏镄运幬铮赡軙?huì)對(duì)患者產(chǎn)生深遠(yuǎn)影響)開(kāi)發(fā)產(chǎn)生實(shí)際影響。

賽默飛世爾科技公司

麗莎·布里特,,首席人事官

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才?

我們相信,,有無(wú)限的機(jī)會(huì)可以使用生成式人工智能來(lái)進(jìn)一步實(shí)現(xiàn)創(chuàng)新,,并讓同事們提高能力,從而專注于完成能夠創(chuàng)造最大價(jià)值的工作,。從人才的角度來(lái)看,,同事們將學(xué)會(huì)利用這項(xiàng)新技術(shù),同時(shí)保護(hù)機(jī)密信息和知識(shí)產(chǎn)權(quán),。具體來(lái)說(shuō),需要的新興技能是熟練地創(chuàng)建提示,,同時(shí)還要具備驗(yàn)證輸出和提高輸出準(zhǔn)確性的專業(yè)知識(shí),。我們已經(jīng)成立了一個(gè)內(nèi)部團(tuán)隊(duì),專注于提高同事們?cè)谏墒饺斯ぶ悄芎拖嚓P(guān)風(fēng)險(xiǎn)方面的技能,。我們還廣泛提供人工智能,、機(jī)器學(xué)習(xí)和自然語(yǔ)言處理方面的入門課程,。

Workday公司

阿什利·戈德史密斯,首席人事官

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才,?

我們一直在關(guān)注員工掌握了哪些技能,以及我們?cè)谀男┓矫婵赡艽嬖诓罹?。有了這些信息,,我們就知道應(yīng)該把技能提高工作的重點(diǎn)放在哪里,以及如何將員工與關(guān)鍵項(xiàng)目,、臨時(shí)工作甚至新職位等機(jī)會(huì)聯(lián)系起來(lái),。例如,我們正在使用一個(gè)內(nèi)部平臺(tái)——一個(gè)具有嵌入式人工智能和機(jī)器學(xué)習(xí)功能的開(kāi)放,、互聯(lián)的技能智能基礎(chǔ)平臺(tái)——來(lái)幫助員工了解有哪些機(jī)會(huì)向他們敞開(kāi)大門,,或者他們需要在哪些方面培養(yǎng)新技能,以進(jìn)入Workday的下一個(gè)職位,,并實(shí)現(xiàn)晉升,。與此同時(shí),這使Workday領(lǐng)導(dǎo)者能夠更實(shí)時(shí)地了解全球勞動(dòng)力能力,,并有助于我們掌握包括人工智能和機(jī)器學(xué)習(xí)在內(nèi)的關(guān)鍵技能,,從而在這一快速的人才轉(zhuǎn)型進(jìn)程中保持領(lǐng)先地位。

諾斯羅普·格魯曼公司

安·艾迪生,,首席人事官

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才?

持續(xù)提升技能——從生產(chǎn)車間到領(lǐng)導(dǎo)層——是重中之重,。我們通過(guò)與大學(xué)和技術(shù)思想領(lǐng)袖合作,,為員工提供最新知識(shí)。例如,,我們最近為員工提供了斯坦福大學(xué)(Stanford University)研究生水平的人工智能專業(yè)課程,。我們還通過(guò)內(nèi)部學(xué)習(xí)門戶拓寬了先進(jìn)技術(shù)產(chǎn)品,并投資于學(xué)習(xí)途徑,,以幫助培養(yǎng)前程似錦的人工智能領(lǐng)導(dǎo)者,。諾斯羅普·格魯曼公司目前與100多所大學(xué)、學(xué)院和研究院合作,,以促進(jìn)國(guó)家安全最緊缺領(lǐng)域的人才的技能發(fā)展,,包括傳感器、高超聲速,、量子計(jì)算,、網(wǎng)絡(luò)和人工智能。

愛(ài)克斯龍公司

艾米·貝斯特,首席人事官

您計(jì)劃如何提高員工技能,,并為人工智能的未來(lái)儲(chǔ)備人才,?

你可能認(rèn)為我們是一家基礎(chǔ)設(shè)施公司,但愛(ài)克斯龍公司也是一家科技公司,。向數(shù)百萬(wàn)家庭提供能源需要復(fù)雜的系統(tǒng),,也需要具備有效操作這些系統(tǒng)的專業(yè)知識(shí)的人才。我們需要精通各種形式的技術(shù),,我們正努力了解人工智能方面的機(jī)會(huì),,從預(yù)測(cè)性維護(hù)到客戶數(shù)據(jù)分析。我們招聘聚焦員工是否具有保持領(lǐng)先于先進(jìn)技術(shù)的能力,。我們還有一個(gè)正式的創(chuàng)新計(jì)劃,,鼓勵(lì)員工進(jìn)行創(chuàng)造性地思考,并挑戰(zhàn)現(xiàn)有方法,。隨著人工智能的普及,,培養(yǎng)這種文化將變得愈加重要。我們還關(guān)注在技術(shù)領(lǐng)域代表性不足的群體,,并在我們所服務(wù)的社區(qū)建立人才梯隊(duì),,以便更好地應(yīng)對(duì)未來(lái)的挑戰(zhàn)。 (財(cái)富中文網(wǎng))

譯者:中慧言-王芳

The race for top A.I. talent is on.

OpenAI’s November release of its ChatGPT platform catapulted artificial intelligence, and more specifically generative A.I., into the global consciousness. Seemingly overnight, A.I. went from a sci-fi plot device to a workplace hot topic.

The list of CEOs weighing in on the technology grows longer by the day. Tesla and SpaceX CEO Elon Musk said A.I. would hit skeptics “l(fā)ike an asteroid” if they buried their heads in the sand about its permanence and exponential growth. IBM CEO Arvind Krishna estimated it would assume between 30% to 50% of “repetitive back-office tasks.” And in his annual letter to shareholders, JPMorgan Chase CEO Jamie Dimon deemed it “critical to our company’s future.” Though leaders differ on how A.I. will transform the workplace, they agree that it will. And they’re preparing for a technology that could upend current professional norms by ramping up talent well-versed in A.I. and reskilling current talent to ensure they’re well-equipped for the future, as Fortune noted in last quarter’s playbook.

For this quarter’s edition of Fortune @ Work, nine human resources executives discussed how they’re stocking their talent pool with experts in newly minted A.I. tools.

Given that our collective understanding of the technology and its applications is still quite limited in scope, the most common refrain from executives who spoke to Fortune is an emphasis on preparation.

The A.I. talent race is on.

We asked nine executives how they plan to upskill employees in A.I. and attract new talent amid head-to-head competition. Here’s what they told us:

This article has been edited for length and clarity.

The Coca-Cola Co.

Lisa Chang, global chief people officer

How do you plan to upskill employees and secure talent for the future of A.I.?

Recently, we launched an enterprise version of Coca-Cola ChatGPT and an HR knowledge hub to enable our people to use A.I. in their day-to-day work. We also launched a “Leveraging A.I.” series on our internal social network with courses to help associates learn how to use these tools.

We’re using A.I. in our marketing function to engage with consumers in new and exciting ways. A.I. amplifies our ability to rapidly create and iterate on hyper-personalized content and messaging and reimagine how we produce creative content.

A.I. is powerful, but it’s not perfect. It is an enhancer of human capability but does not replace our need for people, their knowledge, and talents.

Salesforce

Nathalie Scardino, global head of recruiting, onboarding, and employee learning

How do you plan to upskill employees and secure talent for the future of A.I.?

A.I. skills were cited as some of the most in demand, according to recent Salesforce research, but only one in 10 workers said they have those skills. That means we have to reimagine how we train and develop every part of our organization, starting with the next generation of our workforce: interns. This year, our Futureforce summer intern program will infuse A.I. throughout, giving students the opportunity to work on real A.I. solutions. The goal is to jump-start A.I. learning with this group as we continue transforming talent development across the organization.

SAP

Maxwell Wessel, chief learning officer

How do you plan to upskill employees and secure talent for the future of A.I.?

As A.I. becomes more integrated into workday tasks, professionals must understand the foundations of coding. When citizen developers can tackle ever more complex things, deeply technical computer and data scientists are freed up to focus more on issues that require an in-depth understanding of how the systems work.

It’s critical to provide training and development courses focused on citizen developers and low-code, no-code skill sets, as well as those geared for highly technical roles. Citizen developers may not need to code as much but will require product management, design, and user research capabilities to get the most out of their new tools. Meanwhile, tech pros will shift into more strategic thinking and evolve into emerging roles such as machine learning engineers and A.I. analysts. Organizations must provide learning opportunities to support both the basic and emerging areas of technology in order to feed increased innovation.

Aflac

Matthew Owenby, chief human resources officer

How do you plan to upskill employees and secure talent for the future of A.I.?

From a talent recruitment perspective, we are taking a wait-and-see approach to A.I. and talent impacts. At Aflac, we utilize A.I. for many of our repetitive processes and programs, which creates bandwidth for our “human” resources. My view is that A.I. will be disruptive at the “edges” of a talent portfolio, meaning roles that can be partially or fully automated with low variation in input and outcome, basic programming activities, and at the higher end of the skills portfolio in data analytics or predictive modeling positions. But we are, at our core, an industry that interacts with people often during their most difficult times, so while technology will help us accelerate our processes and procedures, nothing will ever replace a human touch.

Johnson & Johnson

Peter Fasolo, chief human resources officer

How do you plan to upskill employees and secure talent for the future of A.I.?

Our two-pronged approach to leading with data science focuses on upskilling J&J employees as an enterprise-wide priority and actively recruiting A.I. talent to accelerate innovation. Our priority is to build an ecosystem of digital innovators who unleash the promise of A.I. by developing effective health care solutions. For example, in Janssen research and development, our pharmaceutical R&D arm, data science is embedded as a core competency and fundamentally shapes how we innovate across our pipeline. We’ve established a talented pharmaceutical R&D team skilled in data and medical science in just a few years. Investments in our digital talent pipeline have shifted from discussing the potential of data science to the actionable impact of accelerating the development of transformative medicines that could deliver profound patient impact.

Thermo Fisher Scientific

Lisa Britt, chief human resources officer

How do you plan to upskill employees and secure talent for the future of A.I.?

We believe there are endless opportunities to use generative A.I. to help us further innovate and create the capacity for our colleagues to focus on work with the greatest impact. From a talent perspective, colleagues will learn to leverage this new technology while protecting our confidential information and intellectual property. Specifically, the emerging skills required are skilled prompt creation balanced with expertise to validate and refine outcome accuracy. We already have an internal team focused on upskilling our colleagues on generative A.I. and the associated risks. We also broadly offer introductory courses on A.I., machine learning, and natural language processing.

Workday

Ashley Goldsmith, chief people officer

How do you plan to upskill employees and secure talent for the future of A.I.?

We’re always looking at what skills exist within our workforce and where we might have gaps. With this information, we know where to focus our upskilling efforts and how to connect employees to opportunities such as key projects, gigs, or even new roles. For example, we’re using an internal platform—an open, interconnected skills intelligence foundation with embedded A.I. and machine learning—to help employees see what opportunities are open to them or where they need to develop new skills to get into their next role within Workday and grow their career. At the same time, this gives our Workday leaders more real-time insight into our global workforce capabilities and helps ensure we have critical skills, including A.I. and machine learning, to remain at the forefront of this rapid talent shift.

Northrop Grumman

Ann Addison, chief human resources officer

How do you plan to upskill employees and secure talent for the future of A.I.?

Continual upskilling—from the manufacturing floor to leadership—is a top priority. We’re bringing the most up-to-date learnings to our workforce through partnerships with universities and tech thought leaders. For example, we recently offered employees a graduate-level Stanford University A.I. professional program. We also broadened our advanced technology offerings through our internal learning portal and invested in learning pathways to help develop up-and-coming A.I. leaders. Northrop Grumman currently partners with over 100 universities, colleges, and grade schools to promote skill development in the most high-demand areas of national security, including sensors, hypersonics, quantum computing, cyber, and A.I.

Exelon

Amy Best, chief human resources officer

How do you plan to upskill employees and secure talent for the future of A.I.?

You may think of us as an infrastructure company, but Exelon is also a technology company. Delivering energy to millions of homes requires complex systems and people with the expertise to operate them effectively. We need to be adept at all forms of technology, and we are working to understand the opportunities for A.I., from predictive maintenance to customer data analytics. The capacity to stay ahead of advancing technology is already a focus of our recruiting. We also have a formal innovation program to encourage employees to think creatively and challenge current approaches. Nurturing this culture will be important as A.I. becomes more commonplace. We’re also focusing on groups that have been underrepresented in technology fields and building a pipeline from the communities we serve to better prepare for future challenges.

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