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網(wǎng)絡(luò)培訓(xùn)雖強(qiáng)大,,優(yōu)秀導(dǎo)師更難求

網(wǎng)絡(luò)培訓(xùn)雖強(qiáng)大,,優(yōu)秀導(dǎo)師更難求

Stephenie Overman 2011年09月06日
培訓(xùn)軟件出現(xiàn)以后,公司對(duì)員工的業(yè)務(wù)指導(dǎo)變得更加簡(jiǎn)便易行,;但要想真正有所收獲,,還需要在建立良好的師徒關(guān)系上多下功夫。

????謝爾曼稱(chēng),,為了充分發(fā)揮這份師徒關(guān)系的作用,“我們討論了我作為學(xué)員的責(zé)任,,以及我的預(yù)期和目標(biāo),。我們共同制定了一份會(huì)面時(shí)間表,而且我要負(fù)責(zé)引導(dǎo)我們之間的對(duì)話(huà),,使我們?cè)谝黄鸬臅r(shí)間能夠得到最充分的利用,。她會(huì)提出一些非常犀利的問(wèn)題,這些問(wèn)題總能啟發(fā)我思考,?!?/p>

????謝爾曼稱(chēng),有了柏林格的支持,,她負(fù)責(zé)了一個(gè)大規(guī)模重組項(xiàng)目,,為班納健康中心節(jié)省了800,000美元開(kāi)支。

????公共會(huì)計(jì)事務(wù)所Clifton Gunderson的CEO克里斯?麥克瑪斯特認(rèn)為,,最優(yōu)秀的導(dǎo)師“能使學(xué)員超越自我,,就算以前想都不敢想的事情,現(xiàn)在也有信心做到,?!?/p>

????在麥克瑪斯特的職業(yè)生涯中曾有過(guò)多位導(dǎo)師。她說(shuō),Clifton Gunderson發(fā)現(xiàn),,最好是采用傳統(tǒng)的方法,,實(shí)現(xiàn)導(dǎo)師和學(xué)員的有效對(duì)接,比如為稅務(wù),、擔(dān)?;驎?huì)計(jì)等崗位的員工配備在同一領(lǐng)域具有豐富經(jīng)驗(yàn)的人擔(dān)任導(dǎo)師。這樣,,“學(xué)員就能很好地認(rèn)識(shí)自己的崗位,。”

????麥克瑪斯特在成為CEO之前,,她的導(dǎo)師是公司當(dāng)時(shí)的CEO,。她說(shuō):“他把重?fù)?dān)交給我,要求我取得成功,。但他并沒(méi)有對(duì)我進(jìn)行填鴨式的教育,。”

????麥克瑪斯特舉例說(shuō),,比如“我去跟他說(shuō),,公司的人員流動(dòng)讓我很不滿(mǎn)意。他跟我說(shuō):‘那你擬一份策略文件,,看看我們應(yīng)該作出哪些改變,。’我參考了其他專(zhuān)業(yè)服務(wù)機(jī)構(gòu),,并定期與他會(huì)面,。他每次都會(huì)提出建議。當(dāng)時(shí),,我沒(méi)有任何人力資源背景,。這種師徒關(guān)系讓我受益匪淺?!?/p>

堅(jiān)守基本原則

????路易斯?扎克利建議導(dǎo)師和學(xué)員在明確關(guān)系之前,,先確定基本原則?!耙婚_(kāi)始就要把所有問(wèn)題談清楚,。共同討論一下雙方將面臨的障礙、保密性問(wèn)題,,以及萬(wàn)一沒(méi)能達(dá)到預(yù)期效果,,如何終止雙方的關(guān)系等?”

????扎克利建議,,作為學(xué)員,,最好確立一個(gè)流程,,安排時(shí)間定期接受導(dǎo)師的指導(dǎo)。根據(jù)自己的需求,,有的放矢地尋求導(dǎo)師的幫助,。時(shí)常反省,自己是否正在逐步接近目標(biāo),。她說(shuō):“要保證自己的方向正確,,千萬(wàn)不要等到事情脫離正軌才去補(bǔ)救?!?/p>

????丹尼爾?德鮑稱(chēng),,要保證這種關(guān)系的正確方向,可以借助社交軟件,。“這種軟件為雙方提供了共同的私人空間,,雙方都可以在這里做筆記,、設(shè)定目標(biāo)?!?/p>

????如果以專(zhuān)業(yè)態(tài)度來(lái)處理與導(dǎo)師之間的關(guān)系,,那就沒(méi)有必要為占用導(dǎo)師的時(shí)間而感到內(nèi)疚。扎克利稱(chēng):“我們?cè)谡{(diào)查和采訪中發(fā)現(xiàn),,導(dǎo)師學(xué)到的東西比學(xué)員還多,。輔導(dǎo)的過(guò)程讓導(dǎo)師從新的視角,重新審視他們正在從事的工作,;他們也可以藉此更好地了解自己供職的公司和所在領(lǐng)域內(nèi)的動(dòng)態(tài),。”

????翻譯:劉進(jìn)龍/汪皓

????To make the most of the partnership, Sherman says, "We reviewed my responsibilities as a mentee, and my expectations and goals. We agreed to a meeting schedule and … that it was my responsibility to guide our conversations to make the most out of my time with her. She asks very powerful questions that really make one think."

????With Bollinger's support, Sherman says she was able to oversee a major restructuring that eliminated $800,000 in expenses for Banner Health.

????Kris McMasters, CEO of public accounting firm Clifton Gunderson, believes that the best mentors "make people think they can do things they don't even think they have the ability to do. They make them stretch."

????McMasters, who has had a number of mentors over the course of her career, says Clifton Gunderson finds it best to match people up, using traditional methods, with mentors who have had experience in the same area of service, such as taxes, assurance, or accounting. That way, "they understand what it means to come up in that position."

????Before McMasters became CEO, her mentor was her then-CEO boss. "He put the onus on me to be successful. He was not spoon feeding me," she says.

????For example, "I went to him, I said I wasn't happy with the level of turnover. He said, 'write a strategy paper on what we should do differently.' I looked at other professional services organizations and met with him periodically. He made recommendations. At that time, I had no HR background. I learned a ton from it," McMasters says.

Sticking to a set of ground rules

????Lois Zachary urges mentors and mentees to establish ground rules before they begin a relationship. "Put it all out on the table at the beginning. Talk about stumbling blocks. About confidentiality. How do you close the relationship if it doesn't work out?"

????As a mentee, it's best to establish a process and always have a mentoring date on the calendar, Zachary advises. Ask your mentor for what you need. And ask yourself if you are making progress on your goals. "Make sure you are on track, don't just wait for things to go off the rails," she says.

????Keeping the relationship on track is where social software can help, says Daniel Debow. "It's a shared private space for the two of you to keep notes [and] set goals."

????And if you're handling the relationship professionally, there's no need to feel bad about taking up your mentor's time. "We hear in our research and interviews that the mentor gets more out of it than the mentee," Zachary says. Mentoring "gives them perspective. It reengages them and reconnects them to what they're doing. They learn about things going on in their company, in their field."

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