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星巴克前掌門愛的練習(xí)

星巴克前掌門愛的練習(xí)

Patricia Sellers 2012年03月06日
“他是世界上最寬容善良的人,,”星巴克(Starbucks)創(chuàng)始人霍華德?舒爾茨在他所著的關(guān)于星巴克轉(zhuǎn)型的《前進(jìn)》(Onward)一書中對自己解聘的唐納德大加贊賞。“他善于跟組織內(nèi)部各層級的人建立良好關(guān)系,,在這方面他是個天才?!?

????我把良心撣到一邊,,自我安慰說:“我又不是在這工作,,別煩我?!闭?dāng)我還想再找一個理由駁斥良心的質(zhì)問時,,一臉不耐煩的炸雞店收銀員粗魯?shù)卮驍辔业乃季w:“你要來點什么?”

????“一只雞翅和一塊雞胸,?!蔽要q豫著又補充了一句,“再要一份12塊裝大桶,,外加小甜餅,,謝謝?!?/p>

????買完東西我又回到了“哈德遜新聞”便利店,,我大聲喊著(一路驚擾了好幾位顧客):“我買了炸雞,你們肯定會愛死我的,!”接下來發(fā)生的事情是我萬萬沒想到的:突然之間,,六個女店員團(tuán)團(tuán)圍住了我,給了我有生以來的第一個集體擁抱,,15秒,,20秒,25秒……其他的顧客都一臉納悶,。但它不僅讓我一整天都很開心,,而且讓我更加堅信,贊美他人做的每一件小事情具有多么強(qiáng)大的力量,。

????后來,,我從擁抱中掙脫出來,跟她們道了別,,朝B9登機(jī)口走去,。機(jī)場保安過來問是不是我惹了什么麻煩。我告訴他:“沒錯。你去問那些姑娘們吧,?!?/p>

????我正要在登機(jī)口附近坐下來開始吃炸雞,這時塔奎娜走過來向我介紹她的主管,。這位主管對我說:“謝謝您,。”我回答:“您應(yīng)該感謝塔奎娜,,是她為您的店鋪帶來了生氣,。”

????這周唐納德已經(jīng)找了塔奎娜兩次,,包括今天早上,,他乘紅眼航班從西雅圖飛臨,5點45分,,剛下飛機(jī)的他就對“哈德遜新聞”便利店的店員們說:“告訴塔奎娜,,我回來了?!?/p>

????譯者:李玫曉/汪皓

????Brushing Ms. Conscience off my shoulder, I said to myself, 'I don't even work here...leave me alone." As I thought about another reason to tell my conscience off, I was rudely interrupted by the cashier asking me, quite impatiently, "Your order, sir?"

????"A two-piece dinner," I said, hesitating. "And a 12-piece box with biscuits, please," I added.

????Walking back into Hudson News, I sang out loud (and annoyed a few customers along the way): "Show me some love 'cause I got the Chicken!" What happened next is something I didn't expect--and not only made my day but also reinforced the power of celebrating the little things that people do: Suddenly, I was surrounded by six women giving me my first group hug...15 seconds, 20 seconds 25 seconds...Now the customers were really getting upset.

????As I broke free, said goodbye, and headed to Gate B9, airport security asked me if I was the one causing trouble. "Yeah," I replied. "Just ask my girls."

????And as I sat down at the gate to eat my chicken, Taquana walked over and introduced her supervisor, who said, "Thanks." I said, "You should be thanking Taquana. She is making some things happen at your store!"

????Donald looked for Taquana twice this past week--including today at 5:45 a.m. when he landed on the red-eye from Seattle. "Tell Taquana I'm in town," he told the crew at Hudson News.

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