星巴克前掌門愛(ài)的練習(xí)
????我把良心撣到一邊,,自我安慰說(shuō):“我又不是在這工作,,別煩我?!闭?dāng)我還想再找一個(gè)理由駁斥良心的質(zhì)問(wèn)時(shí),,一臉不耐煩的炸雞店收銀員粗魯?shù)卮驍辔业乃季w:“你要來(lái)點(diǎn)什么?” ????“一只雞翅和一塊雞胸,?!蔽要q豫著又補(bǔ)充了一句,“再要一份12塊裝大桶,,外加小甜餅,,謝謝?!?/p> ????買完?yáng)|西我又回到了“哈德遜新聞”便利店,,我大聲喊著(一路驚擾了好幾位顧客):“我買了炸雞,你們肯定會(huì)愛(ài)死我的,!”接下來(lái)發(fā)生的事情是我萬(wàn)萬(wàn)沒(méi)想到的:突然之間,,六個(gè)女店員團(tuán)團(tuán)圍住了我,,給了我有生以來(lái)的第一個(gè)集體擁抱,15秒,,20秒,,25秒……其他的顧客都一臉納悶。但它不僅讓我一整天都很開(kāi)心,,而且讓我更加堅(jiān)信,,贊美他人做的每一件小事情具有多么強(qiáng)大的力量。 ????后來(lái),,我從擁抱中掙脫出來(lái),,跟她們道了別,朝B9登機(jī)口走去,。機(jī)場(chǎng)保安過(guò)來(lái)問(wèn)是不是我惹了什么麻煩,。我告訴他:“沒(méi)錯(cuò)。你去問(wèn)那些姑娘們吧,。” ????我正要在登機(jī)口附近坐下來(lái)開(kāi)始吃炸雞,,這時(shí)塔奎娜走過(guò)來(lái)向我介紹她的主管,。這位主管對(duì)我說(shuō):“謝謝您?!蔽一卮穑骸澳鷳?yīng)該感謝塔奎娜,,是她為您的店鋪帶來(lái)了生氣?!?/p> ????這周唐納德已經(jīng)找了塔奎娜兩次,,包括今天早上,他乘紅眼航班從西雅圖飛臨,,5點(diǎn)45分,,剛下飛機(jī)的他就對(duì)“哈德遜新聞”便利店的店員們說(shuō):“告訴塔奎娜,我回來(lái)了,?!?/p> ????譯者:李玫曉/汪皓 |
????Brushing Ms. Conscience off my shoulder, I said to myself, 'I don't even work here...leave me alone." As I thought about another reason to tell my conscience off, I was rudely interrupted by the cashier asking me, quite impatiently, "Your order, sir?" ????"A two-piece dinner," I said, hesitating. "And a 12-piece box with biscuits, please," I added. ????Walking back into Hudson News, I sang out loud (and annoyed a few customers along the way): "Show me some love 'cause I got the Chicken!" What happened next is something I didn't expect--and not only made my day but also reinforced the power of celebrating the little things that people do: Suddenly, I was surrounded by six women giving me my first group hug...15 seconds, 20 seconds 25 seconds...Now the customers were really getting upset. ????As I broke free, said goodbye, and headed to Gate B9, airport security asked me if I was the one causing trouble. "Yeah," I replied. "Just ask my girls." ????And as I sat down at the gate to eat my chicken, Taquana walked over and introduced her supervisor, who said, "Thanks." I said, "You should be thanking Taquana. She is making some things happen at your store!" ????Donald looked for Taquana twice this past week--including today at 5:45 a.m. when he landed on the red-eye from Seattle. "Tell Taquana I'm in town," he told the crew at Hudson News. ? |
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