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深挖GPS導(dǎo)航市場(chǎng),,佳明突破蘋(píng)果和谷歌的包圍

DANIELLE ABRILL
2020-03-24

這家專(zhuān)注于GPS科技的企業(yè)頂住了硅谷巨頭的沖擊。

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一直以來(lái),企業(yè)投入大量時(shí)間和精力尋求創(chuàng)新,,然而很多好創(chuàng)意往往來(lái)自?xún)?nèi)部,。19世紀(jì),寶潔公司一位化學(xué)家認(rèn)為,,漂浮在浴缸中的肥皂能使沐浴體驗(yàn)更歡快,,于是研發(fā)了象牙肥皂,。20世紀(jì)70年代,3M一位員工希望閱讀贊美詩(shī)時(shí)更方便標(biāo)記頁(yè)面,,修改了幾年前同事發(fā)明但尚未商業(yè)化應(yīng)用的粘合劑,;后來(lái)便利貼成了3M公司標(biāo)志性的成功產(chǎn)品。佳明原本是堪薩斯州郊區(qū)一家船舶,、飛機(jī)和汽車(chē)導(dǎo)航設(shè)備制造商,,一群癡迷于跑步的員工將專(zhuān)業(yè)知識(shí)與愛(ài)好結(jié)合,,在公司急需勝利時(shí)助力東山再起。

當(dāng)時(shí)是21世紀(jì)初,,佳明利用政府的全球定位系統(tǒng)(GPS)技術(shù),在消費(fèi)設(shè)備的小眾市場(chǎng)成長(zhǎng)了起來(lái),。佳明還跟競(jìng)爭(zhēng)對(duì)手TomTom一起主導(dǎo)車(chē)內(nèi)導(dǎo)航設(shè)備市場(chǎng),該款設(shè)備也宣告紙質(zhì)地圖時(shí)代步入終結(jié),。其實(shí)佳明慢跑愛(ài)好者想起該創(chuàng)意之前,GPS個(gè)人健身設(shè)備并不受歡迎,。“有員工說(shuō),,‘既然我們的工作本來(lái)就跟GPS相關(guān),為什么不為跑步者提供產(chǎn)品呢,?”從業(yè)31年的佳明首席執(zhí)行官克里夫?彭布爾回憶道,。

2003年,佳明推出了第一款跑步手表,,即Forerunner 101,。如今,員工發(fā)起的產(chǎn)品已發(fā)展近20年,,在蘋(píng)果iPhone結(jié)合谷歌地圖技術(shù)搶奪佳明的核心汽車(chē)業(yè)務(wù)后,,可穿戴產(chǎn)品的意義顯得越發(fā)重大。佳明已成為業(yè)內(nèi)罕見(jiàn)遠(yuǎn)離硅谷的公司,,而且受到科技巨頭重創(chuàng)后仍能在競(jìng)爭(zhēng)中蓬勃發(fā)展,。去年手表和其他可穿戴設(shè)備約占38億美元營(yíng)收的三分之一。公司估值達(dá)150億美元,,雖然跟競(jìng)爭(zhēng)對(duì)手蘋(píng)果,、Alphabet和三星相比微不足道,,但在細(xì)分市場(chǎng)也是重要的競(jìng)爭(zhēng)者,。

佳明抵御科技行業(yè)沖擊的方式,是企業(yè)堅(jiān)持擅長(zhǎng)領(lǐng)域最好的范例,。具體來(lái)說(shuō),,佳明的新產(chǎn)品結(jié)合了關(guān)鍵技術(shù)即GPS設(shè)備,也證明了并不是只有加州北部陽(yáng)光普照的土地能孕育創(chuàng)新,。佳明身上體現(xiàn)出的中西部氣質(zhì)和逆境下的韌性,,正是其持久的原因。舉個(gè)例子,,很難想象佳明的大型競(jìng)爭(zhēng)對(duì)手會(huì)承認(rèn),,打進(jìn)殺手級(jí)應(yīng)用程序的領(lǐng)域或多或少是種幸運(yùn)?!拔覀兛赡艿凸懒丝纱┐髟O(shè)備的重要性,,”彭布爾說(shuō)?!爱?dāng)時(shí)就是試試水,。沒(méi)人能想到會(huì)成長(zhǎng)為今天的體量?!?/p>

當(dāng)然,,科技巨頭仍然會(huì)威脅佳明生存,,蘋(píng)果和三星是智能手表的兩大巨頭,Alphabet旗下的谷歌正收購(gòu)其競(jìng)爭(zhēng)對(duì)手Fitbit,?!跋虼蟊婁N(xiāo)售手表需要不同的產(chǎn)品,思路跟現(xiàn)在(佳明)的做法完全不同,?!笔袌?chǎng)研究機(jī)構(gòu)NPD Group的分析師史蒂芬·貝克說(shuō)?!澳艹晒ψ龅降钠髽I(yè)極少,,有勇氣去嘗試的企業(yè)都不多?!?/p>

佳明并沒(méi)有打算征服大眾市場(chǎng),,一開(kāi)始就專(zhuān)為劃船運(yùn)動(dòng)員、飛行員和越野車(chē)愛(ài)好者提供小眾產(chǎn)品,。公司創(chuàng)始人加里·伯瑞爾和高民環(huán)之前在Allied Signal擔(dān)任工程師,,1989年創(chuàng)立時(shí)GPS還剛剛投入民用。(聽(tīng)起來(lái)頗為陽(yáng)剛的公司名Garmin是二人名字結(jié)合),。對(duì)愛(ài)好者來(lái)說(shuō),,平價(jià)導(dǎo)航系統(tǒng)是個(gè)意外發(fā)現(xiàn),可以將之前僅供尖端軍事裝備的技術(shù)用在民用設(shè)備中,。

1991年,佳明發(fā)布了首款名叫GPS 100的產(chǎn)品,,目標(biāo)是小型船只和飛機(jī),,非常受歡迎,年底公司就已盈利,。七年后佳明推出的新產(chǎn)品將數(shù)字地圖放進(jìn)車(chē)?yán)?,也由此蜚聲?nèi)外。汽車(chē)導(dǎo)航“公司開(kāi)創(chuàng)的產(chǎn)品類(lèi)別,,”彭布爾說(shuō),,現(xiàn)年54歲的彭布爾是佳明第六位員工?!捌?chē)導(dǎo)航成了公司發(fā)展的動(dòng)力,,也讓佳明轉(zhuǎn)型消費(fèi)品牌?!?/p>

發(fā)展過(guò)程中,,佳明充分發(fā)揮了中西部精神的優(yōu)勢(shì),企業(yè)文化非常強(qiáng)調(diào)勤奮和謙遜,?!八麄兒芮宄绾纬浞职l(fā)揮員工的潛能,,”前系統(tǒng)工程師約瑟夫?里德說(shuō),他經(jīng)常負(fù)責(zé)向高級(jí)管理層匯報(bào)工作,?!皶?huì)表?yè)P(yáng),也會(huì)批評(píng),,”曾在佳明擔(dān)任市場(chǎng)分析師的斯蒂芬妮·芒頓說(shuō):“鼓勵(lì)員工挑戰(zhàn)極限,。”

過(guò)山車(chē):憑借汽車(chē)導(dǎo)航設(shè)備,,佳明股價(jià)飆升,。蘋(píng)果iPhone和谷歌地圖推出后抹平了收益。GPS功能的健身手表讓股價(jià)再次飆升,。

佳明之所以發(fā)展穩(wěn)健,,部分原因是內(nèi)部聯(lián)系非常嚴(yán)密。去年去世的伯瑞爾是虔誠(chéng)的基督徒,,享年81歲,,他自稱(chēng)“服務(wù)型領(lǐng)導(dǎo)”,對(duì)公司上下的影響如涓涓細(xì)流,?!八B我妻子和孩子的名字都知道,”2000年至2016年在佳明工作的里克·埃文斯說(shuō),?!八麑?duì)每個(gè)人都很了解?!?/p>

遇到上個(gè)10年末的艱難時(shí)期,,內(nèi)部團(tuán)結(jié)一致發(fā)揮了巨大作用。2007年,,佳明推出了汽車(chē),、卡車(chē)和摩托車(chē)約40種車(chē)載GPS型號(hào),處于飛速發(fā)展時(shí)期,。汽車(chē)導(dǎo)航部門(mén)銷(xiāo)售額達(dá)到23億美元,,同比翻了一番多,占總銷(xiāo)售額近74%,。然而當(dāng)年年中蘋(píng)果發(fā)布了iPhone,,手機(jī)上預(yù)裝了谷歌地圖。iPhone第一個(gè)版本并無(wú)GPS芯片,,主要靠初級(jí)技術(shù)精確定位位置,。但不到一年,蘋(píng)果手機(jī)就整合了GPS,在很多方面可取代佳明的設(shè)備,。

佳明的業(yè)務(wù)立即受到?jīng)_擊,,隨后的金融危機(jī)導(dǎo)致問(wèn)題更嚴(yán)重。2008年股價(jià)暴跌,,從2007年超過(guò)120美元的高點(diǎn)跌至每股16美元以下,。一如華爾街擔(dān)心,2009年佳明收入下降了5億美元,,降至30億美元,。盡管佳明盈利穩(wěn)定,當(dāng)年賺了7.04億美元,,投資者還是很不安,。“當(dāng)時(shí)(投資者)都說(shuō),,‘佳明有可能撐不下去,,’”美國(guó)銀行分析師羅恩?愛(ài)潑斯坦表示。

高民環(huán)當(dāng)時(shí)擔(dān)任佳明首席執(zhí)行官,,如今仍擔(dān)任執(zhí)行總裁,。他保持冷靜,將投資重點(diǎn)放在汽車(chē)導(dǎo)航之外的業(yè)務(wù),。舉例來(lái)說(shuō),,之后十年佳明收購(gòu)了全球25家公司,大部分是導(dǎo)航設(shè)備分銷(xiāo)商,,擴(kuò)大了地理范圍,,還收購(gòu)了可訪問(wèn)天氣信息以及嵌入可穿戴設(shè)備的非接觸支付技術(shù)。首席執(zhí)行官彭布爾表示,,佳明從未忽視增長(zhǎng)的必要性,。他說(shuō):“最有效的做法就是加倍努力尋求增長(zhǎng)和機(jī)會(huì)?!彼f(shuō)?!笆″X(qián)和削減開(kāi)支基本沒(méi)什么用,。”

佳明的產(chǎn)品創(chuàng)新并非完美無(wú)缺,。2008年,,佳明推出了自家的GPS智能手機(jī)Nüvifone,使用了谷歌的安卓操作系統(tǒng),。手機(jī)零售價(jià)為300美元,,相當(dāng)昂貴,觸摸屏反應(yīng)不太靈敏,,而且經(jīng)常分不清用戶(hù)滑動(dòng)和點(diǎn)擊屏幕的操作,。相機(jī)質(zhì)量很差,,不能拍攝視頻。在該款手機(jī)上查看天氣,、交通和本地活動(dòng)要交6美元,,而在蘋(píng)果和其他手機(jī)上都是免費(fèi)的。兩年半后,,佳明退出了智能手機(jī)業(yè)務(wù),。

事實(shí)證明,佳明在產(chǎn)品開(kāi)發(fā)方面表現(xiàn)最穩(wěn),,與硅谷尋求快速發(fā)展和突破的風(fēng)格迥異,。不過(guò),這種特質(zhì)有助于公司進(jìn)入受監(jiān)管行業(yè),,特別是航空業(yè),,因?yàn)楸绕鹕鲜袝r(shí)間,航空業(yè)更重視精確性,?!拔以谔O(píng)果公司工作,知道他們行動(dòng)速度多快,,”曾在佳明擔(dān)任軟件工程師的馬特·榮格說(shuō),。“佳明做事的節(jié)奏非常不一樣,?!?/p>

說(shuō)起佳明產(chǎn)品進(jìn)展緩慢,最有代表性的莫過(guò)于健身手表,,如今佳明手表逐漸變成希望用GPS技術(shù)精確定位的鐵桿運(yùn)動(dòng)員最?lèi)?ài),。“GPS功能非常重要,,”跑步者和健身小工具博主雷·梅克說(shuō),,他很早就是佳明Forerunner系列產(chǎn)品的粉絲?!捌鋵?shí)心臟和腿并不清楚跑步的節(jié)奏,,”他認(rèn)為佳明的優(yōu)勢(shì)是多功能,但也有可能讓休閑運(yùn)動(dòng)員望而生畏,。

個(gè)人導(dǎo)航設(shè)備:從左上角順時(shí)針?lè)较颍篎orerunner,、Impact揮棒傳感器、Vívosport和Striker 7,。圖片來(lái)源:COURTESY OF GARMIN

如今佳明的健身設(shè)備已不局限于手表,,擴(kuò)展到棒球棒傳感器和室內(nèi)智能自行車(chē)訓(xùn)練器等設(shè)備,是去年公司主要收入來(lái)源。佳明也借此首次突破了2008年創(chuàng)下的35億美元營(yíng)收記錄,,股價(jià)也隨之飆升,。雖然相對(duì)健身產(chǎn)品來(lái)說(shuō),汽車(chē)導(dǎo)航市場(chǎng)已經(jīng)萎縮,,航空業(yè)務(wù)線也成為增速最快的領(lǐng)域之一,。

經(jīng)紀(jì)公司羅伯特貝爾德的分析師威爾?鮑爾認(rèn)為,佳明“攻防有度”是穩(wěn)步增長(zhǎng)的原因,?!八麄兩瞄L(zhǎng)在競(jìng)爭(zhēng)較少的領(lǐng)域建立強(qiáng)大的防御陣地?!?/p>

在某種程度上,,盡管佳明的業(yè)務(wù)已價(jià)值數(shù)十億美元,但一直未放棄深耕小眾市場(chǎng),?!拔覀兛粗屑衙鞯牡胤皆谟冢麄?yōu)槟繕?biāo)客戶(hù)群中提供極為專(zhuān)業(yè)的服務(wù),,”繪圖公司HERE Technologies的首席執(zhí)行官Edzard Overbeek說(shuō),,該公司主要為佳明提供位置數(shù)據(jù)?!柏?fù)責(zé)騎行手表業(yè)務(wù)的團(tuán)隊(duì)本身是專(zhuān)業(yè)騎行愛(ài)好者,。負(fù)責(zé)航空業(yè)務(wù)的員工是飛行員。秘訣在于深挖專(zhuān)家用戶(hù)的需求,?!?/p>

當(dāng)然,如果公司只能滿足愛(ài)好者的需求,,發(fā)展前景也有限,。今年1月的CES電子產(chǎn)品展上,佳明顯露了進(jìn)軍大眾市場(chǎng)的抱負(fù),,展品包括30多塊手表和可穿戴設(shè)備,,從70美元的兒童健身跟蹤器到售價(jià)2500美元的Marq Driver競(jìng)速表,該手表外觀時(shí)尚,,又可為賽車(chē)手提供多項(xiàng)功能,。統(tǒng)計(jì)下來(lái),佳明提供近90款可穿戴產(chǎn)品,,為跑步者、游泳者,、劃船愛(ài)好者,、飛行員以及只想計(jì)步的人們?cè)O(shè)計(jì)。

“最大的挑戰(zhàn)在于,讓大眾市場(chǎng)知道我們這有最適合的手表,,”首席營(yíng)銷(xiāo)官蘇珊·萊曼表示,。“看到人們第一次挑戰(zhàn)5公里徒步時(shí)或者跑步時(shí)手腕空空,,我會(huì)很難過(guò),。”

然而,,進(jìn)駐各個(gè)細(xì)分市場(chǎng)不可避免要挑戰(zhàn)硅谷的巨獸,,十年前,正是各家巨頭給佳明一記重?fù)簟?014年蘋(píng)果手表在上市時(shí)被嘲笑創(chuàng)新性不足,,如今已占據(jù)智能手表市場(chǎng)38%的份額,。即將加入谷歌的Fitbit占據(jù)7.5%的份額。對(duì)比之下,,佳明各款手表市場(chǎng)份額加起來(lái)還不到6%,。

作為中西部?jī)?yōu)秀企業(yè)代表,佳明淡化了擊敗強(qiáng)大競(jìng)爭(zhēng)對(duì)手的必要性,?!拔覀儾⒉皇窍氪驍√O(píng)果,”彭布爾說(shuō),?!拔覀冎幌氤蔀楦玫募衙鳎P(guān)注能控制的部分,。所以,,最重要是做好業(yè)務(wù),充分調(diào)整業(yè)務(wù)架構(gòu)以應(yīng)對(duì)下一次危機(jī),?!碑吘梗瑢?dǎo)航設(shè)備再精確也無(wú)法預(yù)知危機(jī)的到來(lái),。(財(cái)富中文網(wǎng))

本文另一版本刊載于《財(cái)富》雜志2020年4月刊,,標(biāo)題為《佳明奔向遠(yuǎn)方》,。

譯者:Feb

一直以來(lái),企業(yè)投入大量時(shí)間和精力尋求創(chuàng)新,,然而很多好創(chuàng)意往往來(lái)自?xún)?nèi)部,。19世紀(jì),寶潔公司一位化學(xué)家認(rèn)為,,漂浮在浴缸中的肥皂能使沐浴體驗(yàn)更歡快,,于是研發(fā)了象牙肥皂,。20世紀(jì)70年代,3M一位員工希望閱讀贊美詩(shī)時(shí)更方便標(biāo)記頁(yè)面,,修改了幾年前同事發(fā)明但尚未商業(yè)化應(yīng)用的粘合劑,;后來(lái)便利貼成了3M公司標(biāo)志性的成功產(chǎn)品。佳明原本是堪薩斯州郊區(qū)一家船舶,、飛機(jī)和汽車(chē)導(dǎo)航設(shè)備制造商,,一群癡迷于跑步的員工將專(zhuān)業(yè)知識(shí)與愛(ài)好結(jié)合,在公司急需勝利時(shí)助力東山再起,。

當(dāng)時(shí)是21世紀(jì)初,,佳明利用政府的全球定位系統(tǒng)(GPS)技術(shù),在消費(fèi)設(shè)備的小眾市場(chǎng)成長(zhǎng)了起來(lái),。佳明還跟競(jìng)爭(zhēng)對(duì)手TomTom一起主導(dǎo)車(chē)內(nèi)導(dǎo)航設(shè)備市場(chǎng),,該款設(shè)備也宣告紙質(zhì)地圖時(shí)代步入終結(jié)。其實(shí)佳明慢跑愛(ài)好者想起該創(chuàng)意之前,,GPS個(gè)人健身設(shè)備并不受歡迎,。“有員工說(shuō),,‘既然我們的工作本來(lái)就跟GPS相關(guān),,為什么不為跑步者提供產(chǎn)品呢?”從業(yè)31年的佳明首席執(zhí)行官克里夫?彭布爾回憶道,。

2003年,,佳明推出了第一款跑步手表,即Forerunner 101,。如今,,員工發(fā)起的產(chǎn)品已發(fā)展近20年,在蘋(píng)果iPhone結(jié)合谷歌地圖技術(shù)搶奪佳明的核心汽車(chē)業(yè)務(wù)后,,可穿戴產(chǎn)品的意義顯得越發(fā)重大,。佳明已成為業(yè)內(nèi)罕見(jiàn)遠(yuǎn)離硅谷的公司,而且受到科技巨頭重創(chuàng)后仍能在競(jìng)爭(zhēng)中蓬勃發(fā)展,。去年手表和其他可穿戴設(shè)備約占38億美元營(yíng)收的三分之一,。公司估值達(dá)150億美元,雖然跟競(jìng)爭(zhēng)對(duì)手蘋(píng)果,、Alphabet和三星相比微不足道,,但在細(xì)分市場(chǎng)也是重要的競(jìng)爭(zhēng)者。

佳明抵御科技行業(yè)沖擊的方式,,是企業(yè)堅(jiān)持擅長(zhǎng)領(lǐng)域最好的范例,。具體來(lái)說(shuō),佳明的新產(chǎn)品結(jié)合了關(guān)鍵技術(shù)即GPS設(shè)備,,也證明了并不是只有加州北部陽(yáng)光普照的土地能孕育創(chuàng)新,。佳明身上體現(xiàn)出的中西部氣質(zhì)和逆境下的韌性,正是其持久的原因,。舉個(gè)例子,很難想象佳明的大型競(jìng)爭(zhēng)對(duì)手會(huì)承認(rèn),,打進(jìn)殺手級(jí)應(yīng)用程序的領(lǐng)域或多或少是種幸運(yùn)?!拔覀兛赡艿凸懒丝纱┐髟O(shè)備的重要性,,”彭布爾說(shuō)?!爱?dāng)時(shí)就是試試水,。沒(méi)人能想到會(huì)成長(zhǎng)為今天的體量?!?/p>

當(dāng)然,,科技巨頭仍然會(huì)威脅佳明生存,蘋(píng)果和三星是智能手表的兩大巨頭,,Alphabet旗下的谷歌正收購(gòu)其競(jìng)爭(zhēng)對(duì)手Fitbit,。“向大眾銷(xiāo)售手表需要不同的產(chǎn)品,,思路跟現(xiàn)在(佳明)的做法完全不同,。”市場(chǎng)研究機(jī)構(gòu)NPD Group的分析師史蒂芬·貝克說(shuō),?!澳艹晒ψ龅降钠髽I(yè)極少,有勇氣去嘗試的企業(yè)都不多,?!?/p>

佳明并沒(méi)有打算征服大眾市場(chǎng),一開(kāi)始就專(zhuān)為劃船運(yùn)動(dòng)員,、飛行員和越野車(chē)愛(ài)好者提供小眾產(chǎn)品,。公司創(chuàng)始人加里·伯瑞爾和高民環(huán)之前在Allied Signal擔(dān)任工程師,1989年創(chuàng)立時(shí)GPS還剛剛投入民用,。(聽(tīng)起來(lái)頗為陽(yáng)剛的公司名Garmin是二人名字結(jié)合),。對(duì)愛(ài)好者來(lái)說(shuō),平價(jià)導(dǎo)航系統(tǒng)是個(gè)意外發(fā)現(xiàn),,可以將之前僅供尖端軍事裝備的技術(shù)用在民用設(shè)備中,。

1991年,佳明發(fā)布了首款名叫GPS 100的產(chǎn)品,,目標(biāo)是小型船只和飛機(jī),,非常受歡迎,,年底公司就已盈利。七年后佳明推出的新產(chǎn)品將數(shù)字地圖放進(jìn)車(chē)?yán)?,也由此蜚聲?nèi)外,。汽車(chē)導(dǎo)航“公司開(kāi)創(chuàng)的產(chǎn)品類(lèi)別,”彭布爾說(shuō),,現(xiàn)年54歲的彭布爾是佳明第六位員工,。“汽車(chē)導(dǎo)航成了公司發(fā)展的動(dòng)力,,也讓佳明轉(zhuǎn)型消費(fèi)品牌,。”

發(fā)展過(guò)程中,,佳明充分發(fā)揮了中西部精神的優(yōu)勢(shì),,企業(yè)文化非常強(qiáng)調(diào)勤奮和謙遜?!八麄兒芮宄绾纬浞职l(fā)揮員工的潛能,,”前系統(tǒng)工程師約瑟夫?里德說(shuō),他經(jīng)常負(fù)責(zé)向高級(jí)管理層匯報(bào)工作,?!皶?huì)表?yè)P(yáng),也會(huì)批評(píng),,”曾在佳明擔(dān)任市場(chǎng)分析師的斯蒂芬妮·芒頓說(shuō):“鼓勵(lì)員工挑戰(zhàn)極限,。”

佳明之所以發(fā)展穩(wěn)健,,部分原因是內(nèi)部聯(lián)系非常嚴(yán)密,。去年去世的伯瑞爾是虔誠(chéng)的基督徒,享年81歲,,他自稱(chēng)“服務(wù)型領(lǐng)導(dǎo)”,,對(duì)公司上下的影響如涓涓細(xì)流?!八B我妻子和孩子的名字都知道,,”2000年至2016年在佳明工作的里克·埃文斯說(shuō)?!八麑?duì)每個(gè)人都很了解,。”

遇到上個(gè)10年末的艱難時(shí)期,,內(nèi)部團(tuán)結(jié)一致發(fā)揮了巨大作用,。2007年,佳明推出了汽車(chē),、卡車(chē)和摩托車(chē)約40種車(chē)載GPS型號(hào),,處于飛速發(fā)展時(shí)期,。汽車(chē)導(dǎo)航部門(mén)銷(xiāo)售額達(dá)到23億美元,同比翻了一番多,,占總銷(xiāo)售額近74%,。然而當(dāng)年年中蘋(píng)果發(fā)布了iPhone,手機(jī)上預(yù)裝了谷歌地圖,。iPhone第一個(gè)版本并無(wú)GPS芯片,,主要靠初級(jí)技術(shù)精確定位位置。但不到一年,,蘋(píng)果手機(jī)就整合了GPS,在很多方面可取代佳明的設(shè)備,。

佳明的業(yè)務(wù)立即受到?jīng)_擊,,隨后的金融危機(jī)導(dǎo)致問(wèn)題更嚴(yán)重。2008年股價(jià)暴跌,,從2007年超過(guò)120美元的高點(diǎn)跌至每股16美元以下,。一如華爾街擔(dān)心,2009年佳明收入下降了5億美元,,降至30億美元,。盡管佳明盈利穩(wěn)定,當(dāng)年賺了7.04億美元,,投資者還是很不安,。“當(dāng)時(shí)(投資者)都說(shuō),,‘佳明有可能撐不下去,,’”美國(guó)銀行分析師羅恩?愛(ài)潑斯坦表示。

高民環(huán)當(dāng)時(shí)擔(dān)任佳明首席執(zhí)行官,,如今仍擔(dān)任執(zhí)行總裁,。他保持冷靜,將投資重點(diǎn)放在汽車(chē)導(dǎo)航之外的業(yè)務(wù),。舉例來(lái)說(shuō),,之后十年佳明收購(gòu)了全球25家公司,大部分是導(dǎo)航設(shè)備分銷(xiāo)商,,擴(kuò)大了地理范圍,,還收購(gòu)了可訪問(wèn)天氣信息以及嵌入可穿戴設(shè)備的非接觸支付技術(shù)。首席執(zhí)行官彭布爾表示,,佳明從未忽視增長(zhǎng)的必要性,。他說(shuō):“最有效的做法就是加倍努力尋求增長(zhǎng)和機(jī)會(huì)?!彼f(shuō),?!笆″X(qián)和削減開(kāi)支基本沒(méi)什么用?!?/p>

佳明的產(chǎn)品創(chuàng)新并非完美無(wú)缺,。2008年,佳明推出了自家的GPS智能手機(jī)Nüvifone,,使用了谷歌的安卓操作系統(tǒng),。手機(jī)零售價(jià)為300美元,相當(dāng)昂貴,,觸摸屏反應(yīng)不太靈敏,,而且經(jīng)常分不清用戶(hù)滑動(dòng)和點(diǎn)擊屏幕的操作。相機(jī)質(zhì)量很差,,不能拍攝視頻,。在該款手機(jī)上查看天氣、交通和本地活動(dòng)要交6美元,,而在蘋(píng)果和其他手機(jī)上都是免費(fèi)的,。兩年半后,佳明退出了智能手機(jī)業(yè)務(wù),。

事實(shí)證明,,佳明在產(chǎn)品開(kāi)發(fā)方面表現(xiàn)最穩(wěn),與硅谷尋求快速發(fā)展和突破的風(fēng)格迥異,。不過(guò),,這種特質(zhì)有助于公司進(jìn)入受監(jiān)管行業(yè),特別是航空業(yè),,因?yàn)楸绕鹕鲜袝r(shí)間,,航空業(yè)更重視精確性?!拔以谔O(píng)果公司工作,,知道他們行動(dòng)速度多快,”曾在佳明擔(dān)任軟件工程師的馬特·榮格說(shuō),?!凹衙髯鍪碌墓?jié)奏非常不一樣?!?/p>

說(shuō)起佳明產(chǎn)品進(jìn)展緩慢,,最有代表性的莫過(guò)于健身手表,如今佳明手表逐漸變成希望用GPS技術(shù)精確定位的鐵桿運(yùn)動(dòng)員最?lèi)?ài),?!癎PS功能非常重要,”跑步者和健身小工具博主雷·梅克說(shuō),他很早就是佳明Forerunner系列產(chǎn)品的粉絲,?!捌鋵?shí)心臟和腿并不清楚跑步的節(jié)奏,”他認(rèn)為佳明的優(yōu)勢(shì)是多功能,,但也有可能讓休閑運(yùn)動(dòng)員望而生畏,。

如今佳明的健身設(shè)備已不局限于手表,擴(kuò)展到棒球棒傳感器和室內(nèi)智能自行車(chē)訓(xùn)練器等設(shè)備,,是去年公司主要收入來(lái)源,。佳明也借此首次突破了2008年創(chuàng)下的35億美元營(yíng)收記錄,股價(jià)也隨之飆升,。雖然相對(duì)健身產(chǎn)品來(lái)說(shuō),,汽車(chē)導(dǎo)航市場(chǎng)已經(jīng)萎縮,航空業(yè)務(wù)線也成為增速最快的領(lǐng)域之一,。

經(jīng)紀(jì)公司羅伯特貝爾德的分析師威爾?鮑爾認(rèn)為,,佳明“攻防有度”是穩(wěn)步增長(zhǎng)的原因?!八麄兩瞄L(zhǎng)在競(jìng)爭(zhēng)較少的領(lǐng)域建立強(qiáng)大的防御陣地?!?/p>

在某種程度上,,盡管佳明的業(yè)務(wù)已價(jià)值數(shù)十億美元,但一直未放棄深耕小眾市場(chǎng),?!拔覀兛粗屑衙鞯牡胤皆谟冢麄?yōu)槟繕?biāo)客戶(hù)群中提供極為專(zhuān)業(yè)的服務(wù),,”繪圖公司HERE Technologies的首席執(zhí)行官Edzard Overbeek說(shuō),,該公司主要為佳明提供位置數(shù)據(jù)?!柏?fù)責(zé)騎行手表業(yè)務(wù)的團(tuán)隊(duì)本身是專(zhuān)業(yè)騎行愛(ài)好者,。負(fù)責(zé)航空業(yè)務(wù)的員工是飛行員。秘訣在于深挖專(zhuān)家用戶(hù)的需求,?!?/p>

當(dāng)然,如果公司只能滿足愛(ài)好者的需求,,發(fā)展前景也有限,。今年1月的CES電子產(chǎn)品展上,佳明顯露了進(jìn)軍大眾市場(chǎng)的抱負(fù),,展品包括30多塊手表和可穿戴設(shè)備,,從70美元的兒童健身跟蹤器到售價(jià)2500美元的Marq Driver競(jìng)速表,該手表外觀時(shí)尚,又可為賽車(chē)手提供多項(xiàng)功能,。統(tǒng)計(jì)下來(lái),,佳明提供近90款可穿戴產(chǎn)品,為跑步者,、游泳者,、劃船愛(ài)好者、飛行員以及只想計(jì)步的人們?cè)O(shè)計(jì),。

“最大的挑戰(zhàn)在于,,讓大眾市場(chǎng)知道我們這有最適合的手表,”首席營(yíng)銷(xiāo)官蘇珊·萊曼表示,?!翱吹饺藗兊谝淮翁魬?zhàn)5公里徒步時(shí)或者跑步時(shí)手腕空空,我會(huì)很難過(guò),?!?/p>

然而,進(jìn)駐各個(gè)細(xì)分市場(chǎng)不可避免要挑戰(zhàn)硅谷的巨獸,,十年前,,正是各家巨頭給佳明一記重?fù)簟?014年蘋(píng)果手表在上市時(shí)被嘲笑創(chuàng)新性不足,如今已占據(jù)智能手表市場(chǎng)38%的份額,。即將加入谷歌的Fitbit占據(jù)7.5%的份額,。對(duì)比之下,佳明各款手表市場(chǎng)份額加起來(lái)還不到6%,。

作為中西部?jī)?yōu)秀企業(yè)代表,,佳明淡化了擊敗強(qiáng)大競(jìng)爭(zhēng)對(duì)手的必要性?!拔覀儾⒉皇窍氪驍√O(píng)果,,”彭布爾說(shuō)?!拔覀冎幌氤蔀楦玫募衙?,關(guān)注能控制的部分。所以,,最重要是做好業(yè)務(wù),,充分調(diào)整業(yè)務(wù)架構(gòu)以應(yīng)對(duì)下一次危機(jī)?!碑吘?,導(dǎo)航設(shè)備再精確也無(wú)法預(yù)知危機(jī)的到來(lái)。(財(cái)富中文網(wǎng))

本文另一版本刊載于《財(cái)富》雜志2020年4月刊,,標(biāo)題為《佳明奔向遠(yuǎn)方》,。

譯者:Feb

For all the time, effort, and money companies plow into the endless hunt for innovation, many of their best ideas come from within. A Procter & Gamblechemist in the 19th century figured a bar of soap that floated in the tub would enliven the bathing experience, and Ivory Soap was born. In the 1970s, a 3Memployee, craving a better way to mark pages in his hymnal, modified an uncommercialized adhesive invented a few years earlier by a colleague; Post-it Notes became an iconic 3M success story. And at Garmin, a suburban Kansas City maker of navigational devices for boats, planes, and cars, a group of running-obsessed employees applied their know-how to their hobby—a move that revitalized the company when it badly needed a win.

It was the early 2000s, and Garmin had grown from its niche of making consumer devices utilizing the government’s global positioning system, or GPS, technology. Together with rival TomTom, Garmin dominated the market for in-car navigational devices, game-changing gadgets that marked the beginning of the end for foldable maps. GPS for personal fitness wasn’t popular before the Garmin jogging klatch began noodling. “They said, ‘We do all these GPS things. Why don’t we have a GPS product for runners?’?” recalls Cliff Pemble, Garmin’s CEO and a 31-year company veteran.

In 2003, Garmin offered its first fitness wearable, the Forerunner 101. What began as an employee side project has come to define the company nearly two decades on—especially after a lethal technology combination of the iPhone and Google Maps laid waste to Garmin’s core automotive business. Today, Garmin is a rare example of a company far from Silicon Valley that not only took a punch from the tech behemoths but has thrived in competition with them. Watches and other wearables made up about a third of Garmin’s $3.8 billion in revenue last year. It sports a $15 billion valuation, making it a minnow compared with rivals Apple, Alphabet, and Samsung—but a substantial player in its own right.

How Garmin withstood the onslaught is a case study of a company sticking to what it knows best—in its case, products pegged to one key technology, GPS devices—and proof that not all innovation comes from a sun-kissed strip of land in Northern California. Indeed, Garmin’s aw-shucks Midwestern nature and its stick-to-itiveness in the face of adversity go a long way in explaining its staying power. It’s hard to imagine the company’s mega-cap rivals acknowledging, for example, that they more or less lucked into what would become a killer app. “What we probably underestimated was the importance of the wearables,” says Pemble. “We were dabbling with it way back when. But nobody could foresee that it would become the category that it is today.”

The big tech companies remain an existential threat for Garmin, of course. Apple and Samsung are the two biggest players in smartwatches, and Alphabet’s Google is in the process of buying rival Fitbit. “Selling the watch to the masses requires a different product and a whole different mindset than what [Garmin is] doing today,” says ?Stephen Baker, an analyst with market researcher NPD Group. “There aren’t a lot of instances where companies have been able or even tried to make those kinds of leaps.”

Garmin didn’t set out to conquer mass markets, focusing instead from the beginning on niche products for enthusiasts like boaters, pilots, and off-roaders. Its founders, Gary Burrell and Min Kao, were engineers at Allied Signal who started the company in 1989, shortly after GPS became available for civilian use. (The muscular-sounding Garmin is simply a mashup of the duo’s given names.) Affordable navigation systems were a revelation for hobbyists, giving them access to the same technology previously reserved for users of sophisticated military equipment.

The company released its first product, the unglamorously named GPS 100, in 1991. It targeted small boats and planes, and it was so popular that by the end of the year, Garmin was profitable. Seven years later it would introduce the product that didn’t just put Garmin on the map, it put digital maps in people’s cars. In-car navigation “was a category that we pioneered,” says Pemble, who is 54 and was Garmin’s sixth employee. “That gave us rocket fuel. It made Garmin a consumer brand.”

Along the way, Garmin played to its Midwestern strengths of stressing a corporate culture based on hard work and humility. “They knew how to get the best out of people,” says Josef Reed, a former systems engineer often tasked with briefing senior management. “They’d give praise and critiques at the same time.” Says Stephanie Mountain, a former Garmin marketing analyst: “They were constantly pushing people to their limits.”

The company had permission to push, in part, because it was so tight-knit. Burrell, a devout Christian who died last year at age 81, referred to himself as a “servant leader,” and his presence was felt throughout the company. “He literally knew my wife and kids’ names,” says Rick Evans, who worked for Garmin from 2000 to 2016. “And he knew that about everybody.”

Such tightness would come in handy when times got tough in the late 2000s. The company was soaring in 2007, when it had some 40 different in-car GPS models for cars, trucks, and motorcycles. The automotive segment had become a $2.3 billion business, more than doubling its revenue from the previous year and representing nearly 74% of overall sales. Then came the iPhone, which Apple released in the middle of that year with Google Maps loaded on all phones. The first version of the iPhone lacked a GPS chip, relying instead on more rudimentary technology to pinpoint locations. But within a year, Apple incorporated GPS, making its phone a multifaceted replacement for Garmin’s stand-alone devices.

Garmin’s business took an almost immediate hit, and its problems were exacerbated by the financial crisis. In 2008, the stock price collapsed, falling below $16 a share from highs of more than $120 in 2007. As Wall Street had feared, revenue declined by $500 million in 2009, to $3 billion. Though Garmin remained solidly profitable—it earned $704 million that year—investors were rattled. “Back then, [investors] would come in and say, ‘They’re going to get put out of business,’?” says Ron Epstein, a Bank of America analyst who has covered Garmin for 15 years.

Kao, who remains Garmin’s executive chairman and was CEO at the time, kept calm and focused investments on the nonautomotive parts of the company’s business. Over the next decade, for example, Garmin bought more than 25 companies around the world, mostly distributors of navigation equipment that broadened its geographic reach. It also bought access to weather information as well as contactless payments technology it would embed in its wearable devices. Pemble, the CEO, says Garmin never lost sight of the need to grow. “The most efficient thing to try is to double down on growth and opportunity,” he says. “Saving money and cutting expenses never really works.”

Garmin’s product innovation was hardly flawless. In 2008 it debuted the Nüvifone, its own GPS-enabled smartphone that eventually used Google’s Android mobile operating system. Expensive for its day at $300 retail, the phone had a touch screen that wasn’t very responsive and often confused swiping and tapping. Its camera was low-quality and didn’t include video. And Garmin charged users $6 to check the weather, traffic, and local events—things Apple and other phonemakers offered for free. The company exited the smartphone business after two and a half years.

Garmin proved to be at its best when it plodded along at product development, the antithesis of Silicon Valley’s mantra of moving fast and breaking things. It helped that the company made products for regulated industries, particularly aviation, where precision is more important than time-to-market. “I had worked for Apple and seen how quickly they could move,” says Matt Ronge, a former Garmin software engineer. “Seeing the pace at which things moved at Garmin was very different.”

Nowhere was the company’s slow progress more apparent than in fitness watches, which gradually became favorites of hard-core athletes eager to use GPS to pinpoint the accuracy of their events. “Having the GPS is so important,” says Ray Maker, a runner and fitness gadget blogger, who was an early convert to Garmin’s Forerunner line. “Your heart and legs don’t really know what pace you’re doing.” He says Garmin’s strength is its multiple features, which may also be intimidating for casual athletes.

Garmin’s fitness segment, which extends beyond watches and into devices like a baseball bat–swing sensor and indoor smart bike trainers, was the company’s top revenue generator last year. That helped the company surpass its 2008 revenue mark of $3.5 billion for the first time, sending its shares soaring as well. While the automotive segment has shriveled relative to its fitness offerings, its aviation line has become one of its fastest growers.

Will Power, an analyst with brokerage Robert W. Baird, credits Garmin’s “blocking and tackling” for its staying power. “They build really strong defensive positions in areas that, by and large, have less competition.”

In a way, Garmin never stopped being a niche player, albeit a multibillion-dollar one. “What we like about Garmin is the way they position deep expertise around the customer group they’re serving,” says Edzard Overbeek, CEO of HERE Technologies, a mapping company that provides location data to Garmin. “The team that is responsible for their cycling watch are professional cyclers. The aviation team are pilots. The secret sauce is understanding what the expert user wants.”

A company can go only so far catering to enthusiasts, of course, and at the CES gadgets show in January, Garmin showed off its mass-market aspirations around fitness products—displaying more than 30 watches and wearables ranging from a $70 kids’ fitness tracker to a $2,500 Marq Driver watch that boasts a stylish look and multiple motor-sport functions. In all, Garmin offers about 90 wearable products made for runners, swimmers, boaters, pilots, and people who just want to track their steps.

“The biggest challenge is getting that mass market to understand we have the perfect watch for them,” says Susan Lyman, the company’s top marketing executive. “It kills me when I see people walking their first 5K or running with nothing on their wrist.”

Going after every segment inevitably means challenging the beasts of Silicon Valley, the same companies that knocked Garmin off its perch a decade ago. The Apple Watch, mocked as a less-than-innovative offering when it debuted in 2014, now commands 38% of the smartwatch market. Fitbit, soon to be part of Google, has 7.5% share. All of Garmin’s watches combined add up to just under 6%.

Garmin, ever the good Midwesterner, plays down the necessity of beating the unbeatable competitor. “We’re not trying to out-Apple Apple,” says Pemble. “We’re trying to be Garmin. We only focus on what we can control. So we prepare our business and structure our business in a way that best suits it for the next crisis.” After all, you don’t need a fancy navigational device to know that crisis eventually will arrive.?

A version of this article appears in the April 2020 issue of Fortune with the headline "Garmin Goes the Distance."

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