自上個月接管推特(Twitter)以來,,埃隆·馬斯克一直以“強硬”面貌示人,,這種管理方式也在許多領導者心中引起了共鳴。但微軟聯合創(chuàng)始人,、前首席執(zhí)行官比爾·蓋茨對馬斯克的做法并不贊同,。
本周,在回答有關“要想彌合根深蒂固的分歧,,我們更多面臨的是工程方面的挑戰(zhàn)還是人際方面的挑戰(zhàn)”的問題時,,蓋茨告訴《金融時報》(Financial Times),“推特現在一團亂麻,,大家不是有條有理地推進工作,,而是好像都在走一步看一步”。
一言以蔽之,,蓋茨認為,,馬斯克的行為將使數字世界的兩極分化問題進一步惡化,或將造成災難性后果。
問題始于今年10月,,當時馬斯克以440億美元正式收購了這家社交網站,。幾乎在同一時間,推特原有的架構和秩序開始崩潰,。廣告商因為擔心政策調整而集體出逃,,記者賬號遭禁,高管團隊宣布集體辭職,,數以千計的員工或是遭到解雇或是在上班時發(fā)現自己所屬團隊已全員離職,。
馬斯克曾公開表示,自己打算解禁此前被封號的用戶,,其中就包括美國前總統(tǒng)唐納德·特朗普(其賬號因傳播虛假信息,、煽動暴力而遭到封禁),經網友投票同意,,馬斯克恢復了其推特賬號,。蒙特克萊爾州立大學研究發(fā)現,在馬斯克入主推特后,,該平臺上的仇恨言論數量“明顯立刻出現大幅飆升”,。在被解雇或主動離開公司的員工中,就有負責監(jiān)測,、刪除平臺上不良內容的人員,。
這與蓋茨理想中的情況恰恰相反。蓋茨在接受《金融時報》采訪時表示,,像推特這樣具有巨大影響力的社交媒體平臺,,負有必要的(社會)責任,“需要關注那些可能煽動暴亂或導致民眾對疫苗,、口罩安全性產生巨大誤解的問題”,,這里的問題指的是虛假信息,。
從競爭中學習
內容監(jiān)管一直是社交媒體行業(yè)的老大難問題,,而且嚴重程度有增無減。Meta就因虛假信息問題而臭名遠揚,,許多人更是認為,,該平臺分享的“假新聞”直接影響到了2016年大選的結果,并因此對該平臺大加批評,。
在CEO行動大會(CEO Initiative conference)的一次圓桌會談中,,現任Meta全球事務總裁的尼克·克萊格對《財富》雜志說,為幫助解決虛假信息問題,,他在2018年幫助Meta組建了一個獨立的監(jiān)督委員會,,該委員會“由來自世界各地、信奉表達自由的專家組成,,在公司之外獨立運作”,。
“歡迎加入我們,,”他在提及馬斯克時補充道。
“運營社交媒體公司就會碰到這種問題,。你沒法讓所有人都滿意,。”克萊格說,,“當然,,在美國尤其如此,一半人會覺得你刪掉了太多內容,,另一半則覺得你刪得還不夠”,。
他建議馬斯克也考慮成立一個獨立的監(jiān)督委員會,不過考慮到后者上周剛解散了推特的“信任與安全委員會”(Trust and Safety Council),,其建議被采納的可能性微乎其微,。如果繼續(xù)執(zhí)掌推特,等待馬斯克的將是一項艱巨的任務,。(大多數推特用戶認為馬斯克應該卸任推特首席執(zhí)行官一職,,而馬斯克也曾表示自己會根據投票結果決定去留,但此后一直沒有就此事發(fā)表意見),。
蓋茨一直致力于為民眾提供清晰,、易懂、真實的信息,。12月20日上午,,蓋茨在博客上發(fā)布了今年的年終信,他在信中表示,,他認為美國兩極分化的政治格局是拖累全球健康危機(如新冠疫情,、脊髓灰質炎和瘧疾)取得進展的首要因素。
在此背景之下,,蓋茨認為這個擁有3.29億用戶,、內容審核團隊卻遭到掏空的社交網站或會引發(fā)災難性后果也就不足為奇了。(財富中文網)
譯者:梁宇
審校:夏林
自上個月接管推特(Twitter)以來,,埃隆·馬斯克一直以“強硬”面貌示人,,這種管理方式也在許多領導者心中引起了共鳴。但微軟聯合創(chuàng)始人,、前首席執(zhí)行官比爾·蓋茨對馬斯克的做法并不贊同,。
本周,在回答有關“要想彌合根深蒂固的分歧,,我們更多面臨的是工程方面的挑戰(zhàn)還是人際方面的挑戰(zhàn)”的問題時,,蓋茨告訴《金融時報》(Financial Times),“推特現在一團亂麻,大家不是有條有理地推進工作,,而是好像都在走一步看一步”,。
一言以蔽之,蓋茨認為,,馬斯克的行為將使數字世界的兩極分化問題進一步惡化,,或將造成災難性后果。
問題始于今年10月,,當時馬斯克以440億美元正式收購了這家社交網站,。幾乎在同一時間,推特原有的架構和秩序開始崩潰,。廣告商因為擔心政策調整而集體出逃,,記者賬號遭禁,高管團隊宣布集體辭職,,數以千計的員工或是遭到解雇或是在上班時發(fā)現自己所屬團隊已全員離職,。
馬斯克曾公開表示,自己打算解禁此前被封號的用戶,,其中就包括美國前總統(tǒng)唐納德·特朗普(其賬號因傳播虛假信息,、煽動暴力而遭到封禁),經網友投票同意,,馬斯克恢復了其推特賬號,。蒙特克萊爾州立大學研究發(fā)現,在馬斯克入主推特后,,該平臺上的仇恨言論數量“明顯立刻出現大幅飆升”,。在被解雇或主動離開公司的員工中,就有負責監(jiān)測,、刪除平臺上不良內容的人員,。
這與蓋茨理想中的情況恰恰相反。蓋茨在接受《金融時報》采訪時表示,,像推特這樣具有巨大影響力的社交媒體平臺,,負有必要的(社會)責任,“需要關注那些可能煽動暴亂或導致民眾對疫苗,、口罩安全性產生巨大誤解的問題”,,這里的問題指的是虛假信息,。
從競爭中學習
內容監(jiān)管一直是社交媒體行業(yè)的老大難問題,,而且嚴重程度有增無減。Meta就因虛假信息問題而臭名遠揚,,許多人更是認為,,該平臺分享的“假新聞”直接影響到了2016年大選的結果,并因此對該平臺大加批評。
在CEO行動大會(CEO Initiative conference)的一次圓桌會談中,,現任Meta全球事務總裁的尼克·克萊格對《財富》雜志說,,為幫助解決虛假信息問題,他在2018年幫助Meta組建了一個獨立的監(jiān)督委員會,,該委員會“由來自世界各地,、信奉表達自由的專家組成,在公司之外獨立運作”,。
“歡迎加入我們,,”他在提及馬斯克時補充道。
“運營社交媒體公司就會碰到這種問題,。你沒法讓所有人都滿意,。”克萊格說,,“當然,,在美國尤其如此,一半人會覺得你刪掉了太多內容,,另一半則覺得你刪得還不夠”,。
他建議馬斯克也考慮成立一個獨立的監(jiān)督委員會,不過考慮到后者上周剛解散了推特的“信任與安全委員會”(Trust and Safety Council),,其建議被采納的可能性微乎其微,。如果繼續(xù)執(zhí)掌推特,等待馬斯克的將是一項艱巨的任務,。(大多數推特用戶認為馬斯克應該卸任推特首席執(zhí)行官一職,,而馬斯克也曾表示自己會根據投票結果決定去留,但此后一直沒有就此事發(fā)表意見),。
蓋茨一直致力于為民眾提供清晰,、易懂、真實的信息,。12月20日上午,,蓋茨在博客上發(fā)布了今年的年終信,他在信中表示,,他認為美國兩極分化的政治格局是拖累全球健康危機(如新冠疫情,、脊髓灰質炎和瘧疾)取得進展的首要因素。
在此背景之下,,蓋茨認為這個擁有3.29億用戶,、內容審核團隊卻遭到掏空的社交網站或會引發(fā)災難性后果也就不足為奇了。(財富中文網)
譯者:梁宇
審校:夏林
Some leaders have been empathizing with Elon Musk’s “hardcore” tactics since he took over Twitter last month. But Bill Gates, cofounder and former CEO of Microsoft, doesn’t count himself among them.
“The Twitter situation is stirring things up,” he told the Financial Times this week in response to a question about whether mending staunch divides would be more of an engineering challenge or an interpersonal challenge. “That, instead of an objective set of measures done by a broad group of people, you’re sort of seeing seat-of-the-pants type activity.”
In a nutshell, Gates thinks Musk’s approach is causing digital polarization to reach a fever pitch—which could be catastrophic.
The trouble began in October, when Musk officially bought the social networking site for $44 billion. Almost immediately, structure and order at Twitter began cratering. Advertisers fled en masse over concerns about his inconsistency, journalists were banned, the entire senior leadership team called it quits, and thousands of employees were laid off—or came to work to discover their entire team had left.
Musk has openly considered replatforming banned users, including former President Donald Trump, whose account has been reinstated after being banned for spreading misinformation and inciting violence. Research from Montclair State University found an “immediate, visible, and measurable spike” in hate speech on the platform after Musk’s takeover. Some of the people who were let go or left the company of their own accord were responsible for monitoring and removing abusive content on the platform.
It’s all the opposite of what Gates thinks the world needs. Social media platforms with gigantic reach, like Twitter, bear requisite responsibility, Gates told FT. They “need to focus on the things that incite riots or lead to huge misconceptions about the safety of vaccines or masks,” he said, referring to misinformation.
Learning from the competition
Content regulation has been a growing issue across social media; Meta has notoriously had issues with misinformation, particularly when many denounced the platform for sharing “fake news” that they believed influenced the 2016 election.
In 2018, Nick Clegg, Meta’s now president of global affairs, helped the company assemble an independent oversight board “populated by experts from around the world who, independent of the company, generally have a kind of belief in free expression,” to help combat misinformation, he told Fortune during a panel at the CEO Initiative conference.
“Welcome to the club,” he added of Musk.
“That’s what happens when you run up social media companies. You can’t keep everybody happy. And certainly in the United States—half the country thinks that you’re taking too much content down, the other half thinks you should take down more,” Clegg said.
He suggested that Musk also consider implementing an independent oversight board, although that’s unlikely given that Musk dismantled Twitter’s Trust and Safety Council last week. Musk certainly has his work cut out for him—if he remains at the helm. (The majority of Twitter users think he should step down as CEO, and he vowed he’d do as they said but hasn’t spoken on the matter since.)
Clear, accessible, factual information is a longtime passion for Gates. In his annual year-end letter, which he published on his blog Tuesday morning, he counted America’s polarized political landscape as a prime factor in reversing progress on global health crises like COVID-19, polio, and malaria.
It’s no wonder a social networking site with 329 million users and a gutted content moderation team strikes Gates as a disaster waiting to happen.