
本周二,塔吉特(Target)發(fā)布新財(cái)年平淡的銷售預(yù)期時(shí),,迅速將責(zé)任歸咎于“持續(xù)存在的消費(fèi)者不確定性”和“關(guān)稅不確定性”,。公司首席財(cái)務(wù)官表示,這些因素迫使他們保持“適度謹(jǐn)慎”。
不可否認(rèn),,全美的消費(fèi)者確實(shí)已開(kāi)始縮減開(kāi)支,,而唐納德·特朗普總統(tǒng)對(duì)加拿大、墨西哥和中國(guó)等主要貿(mào)易伙伴加征關(guān)稅的政策,,也讓企業(yè)高管和普通消費(fèi)者都感到不安,。但塔吉特的問(wèn)題遠(yuǎn)不止經(jīng)濟(jì)動(dòng)蕩這么簡(jiǎn)單,根源在于公司自身的一系列主動(dòng)失誤和戰(zhàn)略錯(cuò)誤,。
就在不久前,,塔吉特還與沃爾瑪(Walmart)、好市多(Costco)并稱為疫情期間的零售業(yè)贏家,。當(dāng)時(shí)消費(fèi)者傾向于在能滿足多種需求的大型連鎖商超集中采購(gòu),。但自2022年以來(lái),隨著高通脹迫使消費(fèi)者收緊開(kāi)支,,這家零售巨頭開(kāi)始舉步維艱,,許多顧客對(duì)其商品品類和防盜措施感到失望。
GlobalData董事總經(jīng)理尼爾·桑德斯指出:“雖然缺貨,、貨架擁擠和商品上鎖看似是小事,但綜合起來(lái)就形成了糟糕的購(gòu)物體驗(yàn),,促使消費(fèi)者轉(zhuǎn)投其他平臺(tái),。”數(shù)據(jù)顯示,,這些問(wèn)題導(dǎo)致大量塔吉特顧客流向亞馬遜(Amazon),。
當(dāng)沃爾瑪在通脹飆升之際決定聚焦食品雜貨業(yè)務(wù)時(shí),塔吉特在這一關(guān)鍵領(lǐng)域卻痛失市場(chǎng)份額,。目前沃爾瑪過(guò)半營(yíng)收來(lái)自食品和日用品,。相比之下,消費(fèi)者去塔吉特更多是"補(bǔ)貨式購(gòu)物",,只購(gòu)買少量必需品而非整周的食品雜貨,。
塔吉特對(duì)所謂可自由支配商品或非必需品的依賴度也遠(yuǎn)超競(jìng)爭(zhēng)對(duì)手。當(dāng)消費(fèi)者緊縮開(kāi)支時(shí)往往最先舍棄這類商品,。盡管塔吉特周二宣布對(duì)一萬(wàn)種商品降價(jià),,但沃爾瑪在爭(zhēng)取按預(yù)算購(gòu)物的消費(fèi)者方面顯然更勝一籌。
Quo Vadis Capital創(chuàng)始人兼總裁約翰·佐里迪斯在研究報(bào)告中寫道:“沃爾瑪始終如一地強(qiáng)化其低價(jià)定位,?!?/p>
最后,塔吉特在進(jìn)步理念上的反復(fù)立場(chǎng)也讓消費(fèi)者無(wú)所適從,。例如,,2023年,塔吉特因遭輿論反彈而縮減LGBTQ驕傲月服飾規(guī)模,近期又退出其長(zhǎng)期標(biāo)榜的多元,、公平與包容(DEI)計(jì)劃,。佐里迪斯指出,許多顧客威脅要抵制該品牌,,這些爭(zhēng)議時(shí)常淹沒(méi)公司其他信息的傳播,。
佐里迪斯寫道:“這家曾以平價(jià)設(shè)計(jì)師創(chuàng)新聯(lián)名款而聞名的零售商,如今卻因在敏感政治議題上的反復(fù)立場(chǎng)頻登頭條,,過(guò)程中得罪了立場(chǎng)對(duì)立的雙方群體,。”
不過(guò)塔吉特并非全無(wú)好消息,。假日季的增長(zhǎng)顯示其仍保有深厚的消費(fèi)者基礎(chǔ),,公司計(jì)劃推出與Warby Parker、Champion的新合作項(xiàng)目,。周二,,塔吉特還宣布了到2030年新增150億美元銷售額的路線圖(本財(cái)年收入預(yù)計(jì)達(dá)1,060億美元)。該計(jì)劃回應(yīng)了許多分析師近年對(duì)其存在問(wèn)題的批評(píng),,如門店陳舊,、缺乏新品牌、自有服裝品牌設(shè)計(jì)生產(chǎn)周期過(guò)長(zhǎng)等,。
但要讓業(yè)務(wù)重回正軌,,塔吉特必須正視自身錯(cuò)誤,而非將業(yè)績(jī)疲軟歸咎于宏觀環(huán)境,。
桑德斯指出:“管理層的挑戰(zhàn)和機(jī)遇在于,,通過(guò)更大膽的愿景和適當(dāng)?shù)耐顿Y,實(shí)現(xiàn)業(yè)務(wù)重啟,?!?(財(cái)富中文網(wǎng))
譯者:劉進(jìn)龍
審校:汪皓
本周二,塔吉特(Target)發(fā)布新財(cái)年平淡的銷售預(yù)期時(shí),,迅速將責(zé)任歸咎于“持續(xù)存在的消費(fèi)者不確定性”和“關(guān)稅不確定性”,。公司首席財(cái)務(wù)官表示,這些因素迫使他們保持“適度謹(jǐn)慎”,。
不可否認(rèn),,全美的消費(fèi)者確實(shí)已開(kāi)始縮減開(kāi)支,而唐納德·特朗普總統(tǒng)對(duì)加拿大,、墨西哥和中國(guó)等主要貿(mào)易伙伴加征關(guān)稅的政策,,也讓企業(yè)高管和普通消費(fèi)者都感到不安。但塔吉特的問(wèn)題遠(yuǎn)不止經(jīng)濟(jì)動(dòng)蕩這么簡(jiǎn)單,,根源在于公司自身的一系列主動(dòng)失誤和戰(zhàn)略錯(cuò)誤,。
就在不久前,,塔吉特還與沃爾瑪(Walmart)、好市多(Costco)并稱為疫情期間的零售業(yè)贏家,。當(dāng)時(shí)消費(fèi)者傾向于在能滿足多種需求的大型連鎖商超集中采購(gòu),。但自2022年以來(lái),隨著高通脹迫使消費(fèi)者收緊開(kāi)支,,這家零售巨頭開(kāi)始舉步維艱,,許多顧客對(duì)其商品品類和防盜措施感到失望。
GlobalData董事總經(jīng)理尼爾·桑德斯指出:“雖然缺貨,、貨架擁擠和商品上鎖看似是小事,,但綜合起來(lái)就形成了糟糕的購(gòu)物體驗(yàn),促使消費(fèi)者轉(zhuǎn)投其他平臺(tái),?!睌?shù)據(jù)顯示,這些問(wèn)題導(dǎo)致大量塔吉特顧客流向亞馬遜(Amazon),。
當(dāng)沃爾瑪在通脹飆升之際決定聚焦食品雜貨業(yè)務(wù)時(shí),,塔吉特在這一關(guān)鍵領(lǐng)域卻痛失市場(chǎng)份額。目前沃爾瑪過(guò)半營(yíng)收來(lái)自食品和日用品,。相比之下,,消費(fèi)者去塔吉特更多是"補(bǔ)貨式購(gòu)物",只購(gòu)買少量必需品而非整周的食品雜貨,。
塔吉特對(duì)所謂可自由支配商品或非必需品的依賴度也遠(yuǎn)超競(jìng)爭(zhēng)對(duì)手,。當(dāng)消費(fèi)者緊縮開(kāi)支時(shí)往往最先舍棄這類商品。盡管塔吉特周二宣布對(duì)一萬(wàn)種商品降價(jià),,但沃爾瑪在爭(zhēng)取按預(yù)算購(gòu)物的消費(fèi)者方面顯然更勝一籌。
Quo Vadis Capital創(chuàng)始人兼總裁約翰·佐里迪斯在研究報(bào)告中寫道:“沃爾瑪始終如一地強(qiáng)化其低價(jià)定位,?!?/p>
最后,塔吉特在進(jìn)步理念上的反復(fù)立場(chǎng)也讓消費(fèi)者無(wú)所適從,。例如,,2023年,塔吉特因遭輿論反彈而縮減LGBTQ驕傲月服飾規(guī)模,,近期又退出其長(zhǎng)期標(biāo)榜的多元,、公平與包容(DEI)計(jì)劃。佐里迪斯指出,,許多顧客威脅要抵制該品牌,,這些爭(zhēng)議時(shí)常淹沒(méi)公司其他信息的傳播。
佐里迪斯寫道:“這家曾以平價(jià)設(shè)計(jì)師創(chuàng)新聯(lián)名款而聞名的零售商,,如今卻因在敏感政治議題上的反復(fù)立場(chǎng)頻登頭條,,過(guò)程中得罪了立場(chǎng)對(duì)立的雙方群體。”
不過(guò)塔吉特并非全無(wú)好消息,。假日季的增長(zhǎng)顯示其仍保有深厚的消費(fèi)者基礎(chǔ),,公司計(jì)劃推出與Warby Parker、Champion的新合作項(xiàng)目,。周二,,塔吉特還宣布了到2030年新增150億美元銷售額的路線圖(本財(cái)年收入預(yù)計(jì)達(dá)1,060億美元)。該計(jì)劃回應(yīng)了許多分析師近年對(duì)其存在問(wèn)題的批評(píng),,如門店陳舊,、缺乏新品牌、自有服裝品牌設(shè)計(jì)生產(chǎn)周期過(guò)長(zhǎng)等,。
但要讓業(yè)務(wù)重回正軌,,塔吉特必須正視自身錯(cuò)誤,而非將業(yè)績(jī)疲軟歸咎于宏觀環(huán)境,。
桑德斯指出:“管理層的挑戰(zhàn)和機(jī)遇在于,,通過(guò)更大膽的愿景和適當(dāng)?shù)耐顿Y,實(shí)現(xiàn)業(yè)務(wù)重啟,?!?(財(cái)富中文網(wǎng))
譯者:劉進(jìn)龍
審校:汪皓
When Target gave a tepid annual sales forecast for its new fiscal year on Tuesday, it quickly blamed “ongoing consumer uncertainty” and “tariff uncertainty,” which its finance chief said was forcing it to remain “appropriately cautious.”
There is no denying consumers across the economy have begun to pull back, and that President Donald Trump’s tariffs on major trade partners including Canada, Mexico, and China has unnerved business executives and shoppers alike. But Target’s problems go deeper than just a jittery economy, and can be traced to a series of unforced errors and strategic mistakes.
Not too long ago, Target was considered one of the big pandemic retail winners, along with Walmart and Costco, as consumers consolidated more of their shopping at larger chains able to fill a wider array of needs. But the retailer has struggled since 2022 as high inflation forced shoppers to rein in spending, and many of its customers found themselves disappointed by its assortment of goods and anti-theft measures.
“While things like out of stocks, aisles crowded with merchandise, and locked-up products may seem like minor factors, they all add up to a subpar experience, which pushes consumers to shop elsewhere,” said Neil Saunders, a managing director at GlobalData. His numbers suggest that those problems sent many Target shoppers right into Amazon’s arms.
Target also lost critical market share to Walmart when the latter decided to focus on its grocery business as inflation began to skyrocket; more than half of the company’s revenue now comes from food and household items. By contrast, shoppers go to Target for “fill in” trips, where they buy a few items they need rather than a week’s worth of groceries.
The company is also much more reliant than its competitors on so-called discretionary items, or nice-to-haves rather than must-haves, which consumers are faster to drop when they need to tighten their belt. Target has lowered prices on 10,000 items, the company said on Tuesday, but Walmart has been much more effective at winning over budget shoppers.
“Walmart just keeps hammering away at its low-price message,” John Zolidis, founder and president of Quo Vadis Capital, wrote in a research note.
And finally, Target has given shoppers cultural whiplash after leaning in and then pulling back from progressive ideals. That was the case with LGBTQ Pride clothing, which it scaled back in 2023 after a backlash. It also recently withdrew from diversity, equity, and inclusion (DEI) programs, which it had long touted. Many customers are now threatening to boycott the company, and the brouhaha has at times overwhelmed Target’s messaging on other topics, says Zolidis.
“Instead of a store known for innovative collabs with designers at accessible prices, it has recently been in the news primarily for flip-flopping positions on sensitive politically charged topics, upsetting those on both sides along the way,” Zolidis wrote.
It isn’t all bad news for Target, though. Its growth over the holidays shows there is a deep reservoir of goodwill with consumers, and it plans to unveil new collaborations with Warby Parker and Champion. The company also announced on Tuesday a road map for adding $15 billion to its sales by 2030, on top of the $106 billion it raked in this year. That plan addresses many analysts’ criticisms of the company over the past few years, including an outdated feel to stores, a lack of new brands, and faster lead times in designing and producing its clothing store brands.
But for Target to turn things around, it will have to be lucid about its own errors rather than blaming weak business on the larger macro environment.
“The challenge and opportunity for management is to reset the business with a much bolder vision backed by proper investments,” Saunders wrote.