蘋果,、微軟打響零售肉搏戰(zhàn)
蘋果 ????門店數(shù)量:300多家 ????第一家門店:弗吉尼亞州泰森角,,2001年5月19日開張。 ????負(fù)責(zé)人:前負(fù)責(zé)人為榮恩?約翰遜,,現(xiàn)由高級(jí)副總裁約翰?布勞威特負(fù)責(zé),。 ????圣克拉拉店的顧客人數(shù):40人 ????店內(nèi)員工:35人 ????迎賓員工:3人 ????來自員工的問候:4次 ????最佳問候:“嘿,您這身夾克真帥……您今天想買些什么,?” ????自稱不拿銷售提成的員工人數(shù):0人,。 ????表示我正在看的一款筆記本并不適合我的員工人數(shù):0人。 ????站在Kinect體感游戲機(jī)前面伴著布蘭妮的《Toxic》扭動(dòng)身體的男性員工人數(shù):0人。 ????公司折扣:提供選擇性的折扣,。 ????促銷活動(dòng):無,。(“沒錯(cuò),蘋果基本不搞促銷,?!保?/p> ????聽說我在找微軟PC后,一名員工的反應(yīng):“哥們兒,,微軟可能便宜點(diǎn),,但蘋果的質(zhì)量沒得說。我們的客戶服務(wù)無可匹敵,。(同時(shí)碰了碰拳頭)” ????譯者:樸成奎 |
Apple ????Stores: 300-plus ????First store: Tysons Corner, Virginia on May 19, 2001 ????Executive-in-charge: Formerly Ron Johnson; currently, Senior Vice President John Browett ????Customers at the Santa Clara store: 40 ????Employees on the floor: 35 ????Employees at the entrance: 3 ????Employee greetings: 4 ????Best greeting: "Hey, I really love that jacket... So, what are you in the market for?" ????Employees who said they don't receive commission: 0 ????Employees who said I wouldn't want the laptop I was looking at: 0 ????Male employees writhing to "Toxic," by Britney Spears, via Microsoft Kinect: 0 ????Corporate discounts: Yes, selective. ????Sales promotions: None. ("Yeah, Apple doesn't really do that.") ????One employee's reaction when told I was also looking at PC's: "Bro, they may be cheaper, but Apple's all about quality. Our customer service can't be beat. [fist bump]" |
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