亚色在线观看_亚洲人成a片高清在线观看不卡_亚洲中文无码亚洲人成频_免费在线黄片,69精品视频九九精品视频,美女大黄三级,人人干人人g,全新av网站每日更新播放,亚洲三及片,wwww无码视频,亚洲中文字幕无码一区在线

????大家萬(wàn)圣節(jié)那個(gè)周末是怎么過(guò)的,？我家過(guò)得出乎意料又苦不堪言：美國(guó)東北部經(jīng)歷了一場(chǎng)反復(fù)無(wú)常的冬季暴風(fēng)雪，許多業(yè)主家中因電線倒塌而停電,。我家住在紐約郊區(qū),，我們靠著毛毯度過(guò)了第一夜,。但是第二天晚上，室外溫度下降到了零下3.8攝氏度,，而室內(nèi)也只勉強(qiáng)達(dá)到了10攝氏度,。

????于是,，我們登錄最大的網(wǎng)上旅行社Expedia，幸運(yùn)地預(yù)訂上了8英里外一家名為哈普頓的酒店,。但當(dāng)我們趕到那里，酒店卻根本沒(méi)有聽(tīng)說(shuō)過(guò)我們,。我拿出Expedia的預(yù)定號(hào)也不管用——這家連鎖酒店本身并沒(méi)有給我任何憑證,。酒店經(jīng)理說(shuō)：“你是今晚第二個(gè)碰到這種情況的人?！?/p>

????這就是在線旅行社界不可告人的小秘密。不管通過(guò)什么方式預(yù)訂,，總是存在這種風(fēng)險(xiǎn)：你達(dá)到酒店后,，發(fā)現(xiàn)它已經(jīng)超額預(yù)定了——就如同航空公司可能并沒(méi)有它事先承諾的座位,。但假如通過(guò)Expedia或Travelocity以及其他第三方供應(yīng)商，則還存在一個(gè)額外的風(fēng)險(xiǎn),。如果這些供應(yīng)商的軟件沒(méi)能正確連接上酒店的電子預(yù)訂系統(tǒng)，那么就算這些供應(yīng)商的網(wǎng)站聲稱你已經(jīng)成功預(yù)訂,，你最終也住不上那個(gè)房間,。

????這就是發(fā)生在我身上的事,。事實(shí)上,，漢普頓旅店自當(dāng)天早上起，就沒(méi)收到任何預(yù)定請(qǐng)求,，雖然Expedia已經(jīng)接受了下單。

????Expedia的一位高管告訴我,，因?yàn)橹苣┌l(fā)生暴風(fēng)雪,，突如其來(lái)巨大的訪問(wèn)量導(dǎo)致網(wǎng)站幾近癱瘓。Expedia客戶服務(wù)部高級(jí)總監(jiān)托馬斯?思博特稱：“我們確實(shí)做好了技術(shù)上的安排,，防止發(fā)生這種情況?？隙ㄊ牵ㄎ覀兒途频辏﹥蓚€(gè)庫(kù)存系統(tǒng)中的某一個(gè)出現(xiàn)過(guò)載,?！彼疾┨胤Q這種情形出現(xiàn)的幾率“非常非常低”，不過(guò)從“技術(shù)層面上說(shuō)”,，“颶風(fēng),、停電或火山爆發(fā)”都可能會(huì)導(dǎo)致這種情況,。當(dāng)然，出現(xiàn)這種情形的時(shí)候,，也正是用戶衷心希望這些大型在線預(yù)定系統(tǒng)能保證正常工作的時(shí)候,。

????拿我們來(lái)說(shuō),，酒店打電話給Expedia，然后Expedia又打電話給我,，它們表示無(wú)能為力,，除了能把我的預(yù)付款退還給我（要知道,，我根本沒(méi)有入住酒店）。思博特稱Expedia的系統(tǒng)一錯(cuò)再錯(cuò)，因?yàn)樗緫?yīng)該幫我們找到另一家能入住的酒店,，即使距離很遠(yuǎn),。多虧上帝保佑,，等了一段時(shí)間后，有一家人因?yàn)榧依镫娏謴?fù)退掉了房間,，我們終于住進(jìn)了這家酒店,。

????值得表?yè)P(yáng)的是,，Expedia承認(rèn)自己出了問(wèn)題——并提醒以后仍可能發(fā)生，而且思博特還強(qiáng)調(diào)Expedia無(wú)法找出“問(wèn)題根源”,。（一位發(fā)言人表示,，酒店方面也找不到原因,。）無(wú)獨(dú)有偶，去年預(yù)訂總收入達(dá)260億美元的Expedia并不是唯一一家存在這個(gè)問(wèn)題的公司,。Hotels.com和Expedia屬于同一家母公司,，據(jù)思博特稱,，前者也使用了同樣的計(jì)算機(jī)系統(tǒng)。

????Travelocity的一位代表稱：“整體預(yù)訂中的一小部分”可能被漏掉,。類似的,，Orbitz的一位發(fā)言人說(shuō)：“在特殊情況下,，空房數(shù)變化過(guò)快，以致酒店的預(yù)訂系統(tǒng)來(lái)不及更新,?！倍鳳riceline的一位發(fā)言人則表示,，這種問(wèn)題不可能發(fā)生，因?yàn)榭蛻羰盏降氖蔷频曜陨硖峁┑膶?shí)際預(yù)定號(hào),；因此,，Priceline的客戶不用承擔(dān)額外的風(fēng)險(xiǎn),，他們被Priceline電腦系統(tǒng)欺騙的幾率與他們直接在酒店網(wǎng)站上進(jìn)行預(yù)定時(shí)沒(méi)什么不同。

????這段經(jīng)歷告訴我們的教訓(xùn)是不要迷信技術(shù),。如果使用的是第三方預(yù)訂系統(tǒng)——數(shù)百萬(wàn)人都是如此——那不妨直接與預(yù)訂的酒店確認(rèn),。特別是在風(fēng)雪交加的夜晚,。

????譯者：項(xiàng)航

????So, what nightmare did you celebrate on Halloween Weekend? My family's was neither imagined nor fun: There had been a freakish winter snowstorm in the Northeast and many homeowners lost electricity in their homes due to downed power lines. At our house in the New York suburbs, we did fine the first night with blankets. But the next night, it was 26 degrees outside and barely 50 indoors.

????We logged on to Expedia -- the largest online travel agency -- and were lucky to find a reservation at a Hampton Inn eight miles away. But when we got there, the hotel had never heard of us. It didn't matter that I had an Expedia reservation number -- I didn't have anything from the hotel chain itself. "You're the second person tonight this happened to," said the hotel manager.

????It's the dirty little secret in the world of the online travel agencies. No matter how you make your reservation, you always run a tiny risk of arriving at your hotel and finding it overbooked -- just like an airline may not have that seat it promised. But there's an additional risk when you use a third-party provider like Expedia or Travelocity or a range of other companies. If its software doesn't properly hook up to the hotel's electronic booking system, you don't have the room the site claims you reserved.

????That's what happened to me. In fact, that Hampton Inn hadn't been taking reservations since that morning, yet Expedia was accepting reservations for it.

????An Expedia executive told me its website was hit with extraordinary demand that weekend because of the storm. "We have technology set up to ensure that what happened doesn't happen," says Thomas Siebert, senior director of customer service at Expedia. "It has to be that either of the two inventory systems -- ours or the hotel's -- became overwhelmed." He says such occurrences are "very, very rare," but can happen in a "technology environment" when there are "hurricanes, blackouts, or volcanoes." Which of course is precisely when customers would hope that a large online booking system would work properly.

????In our situation, the hotel called Expedia and then Expedia (EXPE) called me, only to say there was nothing to be done but that Expedia would be willing to refund my deposit (you know, for the room we never got). Siebert said the Expedia system failed doubly because the company should have figured out how to find us another hotel property, even if it were many miles away. Only through luck did we wind up getting into the hotel some time later, after another family canceled their stay because their power had returned.

????To its credit, Expedia acknowledged it messed up -- and noted it could happen again, all the more since Seibert says Expedia can't identify the "root cause." (Nor could the hotel chain, according to a spokesperson.) And Expedia, with $26 billion in gross bookings last year, isn't alone. Hotels.com, owned by the same parent as Expedia, has the same computer system, according to Siebert.

????A representative for Travelocity says "a fraction of overall bookings" get dropped. Similarly, at Orbitz (ORBT), says a spokesperson, "there may be special circumstances when availability is changing so rapidly that the hotel's reservation system is not updated fast enough." By contrast, a Priceline (PCLN) spokesman says the problem couldn't occur because customers receive the actual confirmation number provided by hotels; Priceline customers would then have no more chance of being victimized by a computer system than if they just reserved directly at the web site of a hotel.

????The lesson here is not to have blind faith in technology. If you use third-party reservation systems -- and millions do -- it never hurts to check directly with the hotel you booked. Especially if it's on the night of a big snowstorm.?